Why VetPartners?
At VetPartners, we're more than just a company – we're a family united by our passion for animal welfare and excellence in veterinary care. Working with us means being part of a dynamic and supportive community where your contributions are valued, and your growth is nurtured.
Why Work With Us?
Shared Purpose: Join a passionate community dedicated to advancing animal healthcare and making a positive impact on pets and their owners.
Collaborative Culture: Experience a supportive environment where collaboration fuels innovation and fosters personal and professional growth.
Opportunities for Growth: Grow with us through ongoing training, mentorship, and career advancement opportunities tailored to your development.
Rewarding Work: Make a difference every day by contributing to meaningful projects that positively impact the health and well-being of animals.
Work-Life Balance: Enjoy flexible working arrangements and support to maintain a healthy balance between your professional and personal life.
Your New Chapter
At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. We are seeking a skilled and experienced Level 2 Technical Support Engineer to join our team in New Zealand. As a trusted advisor to our clinical teams, your role will be crucial in ensuring the seamless operation of our IT systems and infrastructure.
Key Responsibilities
- Provide first and second-level technical support for internal clients, addressing incidents and IT requests.
- Troubleshoot and resolve technical issues related to software, computing platforms, and network hardware.
- Set up, install, and configure server and networking hardware and software.
- Occasionally conduct onsite work within the greater Auckland area and coordinate with local onsite agents for other NZ locations.
Skills, Attributes, and Experience:
Essential:
- 3+ years of experience in an IT support role.
- Extensive experience with Microsoft 365 products, Windows Desktop & Server, and Active Directory.
- Strong networking knowledge and experience.
- Experience in telephony (both on-premise and hosted) and service ticket systems.
- Excellent verbal and written communication skills.
- Attention to detail and a strong customer service orientation.
- Permanent right to work in New Zealand.
Desirable:
- Previous experience with a Managed Service Provider.
- Additional certifications in relevant IT fields.
- Experience with advanced networking solutions and cloud technologies.
- Familiarity with virtualization platforms and remote desktop services.
How To Apply:
Sound Like you? Join Us. Grow You. Click the Apply Button and please submit your resume, a cover letter detailing your relevant experience.
VetPartners is committed to Equal Employment Opportunities. We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experience, and abilities.
A note to recruitment agencies: We are not accepting candidates from recruitment agencies. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. No agencies required.
