Legal Paralegal Associate

You will request documents about Consumer Litigation Matters.  You will log litigation activities in the litigation tracking system and will provide consumer disclosures to Experian’s counsel upon request.  You will also assist consumers whose litigation matters have concluded with questions and disputes that they may have for a period of one year after the lawsuit has concluded.

Function:

• Process consumer disputes for consumers whose litigation matters have been resolved within one year.
• Process consumer disputes for consumers who have filed litigation against Experian following our litigation procedures at the direction of counsel.
• Provide consumer disclosures to Experian’s in-house and external counsel upon request.  
• Request Disclosures, Internal Logs, ACDVs, CPM, and Archived Documents about individual consumers and organize them for review.
• Log litigation activities into the ONIT litigation tracking system.

• Experience meeting minimum performance standards in the current position
• Knowledge in all areas of dispute processing
• High School diploma or equivalent
• Requires 4 -6 years of customer service or related experience
• Working knowledge of federal and state regulations on credit reporting as they relate to Experian’s dispute procedures

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.