Learning Technology Operations Manager

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

This role provides the technical expertise to build, maintain, and continually improve our learning ecosystem including automation, API integrations, tenant management process, reporting, connectivity with Reltio-on-Reltio, and support for our learning audiences. Working within the Training and Enablement Team and also cross-functionally with other teams, this role will provide leadership and coordination to deliver reliable, high quality, operational processes and technology so that we deliver impactful  learning experiences for our audiences. 

Job Duties and Responsibilities:

• Identify and drive automation solutions across the Training & Enablement tech stack.
• Work cross-functionally to ensure the production and management of training tenants and associated data loads that are configured for training classes. 
• Manage the technical integrations between the Learning Management System and other solutions within the learning ecosystem. 
• Work cross-functionally to create and deliver comprehensive support of learning systems to all company departments, teams, and individual users. This includes collaborating with business counterparts to identify and deliver content relevant to customers, employees, and partners.
• Own the Reltio on Reltio role for the Training & Enablement team that unifies customer, partner, and internal employee learning data for downstream integrations and reporting. 
• Measure and report the usage, engagement & effectiveness of learning system managed business processes and workflows against desired outcomes.
• Define and report the operational excellence KPIs for customer and partner training, in collaboration with the Head of Training & Enablement and LMS Program Manager. 
• Achieve stated performance measures and adhere to established customer service standards.
• Effectively communicate to  manager and leader level and be a change agent to build sustainable, scalable operational processes.
• Lead work teams to achieve business and technical objectives.
• Establishes and maintains procedures and policies to ensure the security and integrity of systems/networks.
• Process management for Tiers 1 and 2 support, and ticket management of all learning and content systems.
• Manage projects as assigned.
• Collaborate across multiple functional areas to drive efficiency, high operational stability, and outstanding customer experience.
• Other duties and responsibilities as assigned. 

Skills You Must Have: 

• Bachelor's degree preferred in Information Systems/Technology, or equivalent experience, i.e. 5+ years in a business operations role.
• Experience with Learning Management Systems / Learning Experience Systems.
• Proficient with industry automation software: Workato, Zapier.
• Experience with API’s, Rest APIs: Postman, JSON.
• Analytics, reporting and business intelligence: Tableau, MS Power BI, Google Analytics.
• Web development and programming: Python, HTML, CSS, Java.
• Collaboration tools: Jira, Confluence.
• Experience with knowledge management, reporting, and training operations.
• Results focused mind-set, problem solver,  with project management experience.
• Team-centered, collaborative, great communicator, and organizer.
• Proficient with standard business and productivity tools, i.e. Google Suite, MS Office, Slack, Zoom.
• Strong written and verbal communication skills.
• Self-starter with the ability to work independently and collaboratively.
• Customer minded with great customer service skills.

Skills That Are Nice to Have: 

• Graduate degree in Business, Information Technology
• Experience leading software implementation projects
• Proficient with other learning tools, content management systems, or sales engagement platforms,  i.e  Google Classrooms, Drupal, Highspot
• Technical training experience, developing and delivering  
• MDM, Data Quality, Data Management, Data Stewardship experience
• Vendor management
• Payment processing, POS/credit card processing
• Experience working with enterprise tech companies
• Experience with UX / UI design
• Experience with Salesforce reporting, dashboards