Learning Partner

About the Role
At Cloudflare, we are on a mission to help build a better internet. Our Learning and Development team looks to help build a great employee experience by providing tools and resources for all Cloudflare employees to grow and develop in the skills critical for success.
We are looking for a Learning Partner to join our global Learning and Development team. You will be responsible for scaling and improving a variety of learning programs including our Orientation program, to increase our team’s impact. 

This role may be the perfect fit if you… 

• Have a proven track record for improving systems and processes to enhance productivity and efficiency 
• Thrive when project managing large scale, company-wide initiatives in a fast paced environment
• Pride yourself on continuously learning about the most recent best practices in corporate learning
• Are skilled in group dynamics, and working with diverse groups of people 
• Are a skilled facilitator but are comfortable with more of a behind the scenes role 
• Are obsessed with using data in all your decision making

Location: San Francisco or Austin

KEY RESPONSIBILITIES 

• Support the execution and revamp of our New Hire Orientation: coordinate, organize and facilitate our orientation for U.S. employee, guiding our new hires throughout the process to create a comprehensive and best-in-class Onboarding program
• Create and execute on strategy to scale, drive engagement and market our offerings
• Regularly evaluate and refine our programs based on data, industry best practices, and evolving company needs, striving for continuous improvement.

• Design, publish and continually enhance learning materials 
• Facilitate effective delivery of training with clear and concise communication and professionalism in classroom and virtual(on-camera) settings
• Serve as support in for LMS assistance (registration, attendance administration)

Examples of desirable skills and knowledge

• Excellent project management and organizational skills
• 3+ years of experience in Human Resources/Learning & Development/Training Teams 
• Experience designing and implementing company-wide initiatives, working with stakeholders and and cross-functional partners 
• Strong facilitation skills with the demonstrated ability to present information in a clear, concise, and confident manner through multiple modalities (in a virtual or in-person environment) to a variety of audiences
• Proven experience in creating and delivering informal and formal learning solutions and utilize learning metrics/analytics to measure the impact of them
• Enjoys working in a fast paced environment and adapts to change quickly
• Self-sufficient, motivated and able to work independently and as part of team
• Ability to collaborate, build trust, negotiate, influence and resolve conflict with peers, stakeholders and business unit leaders
• Ability to read, analyze data and communicate informed needs and decisions to peers, learners, stakeholder, and front-line leaders
• Ability to troubleshoot and resolve technical issues
• Excellent written communication
• Experience using Google Suite (Slides, Docs, etc.)
• Experience with learning authoring tools (Articulate, Captivate, Illustrator, etc.) and email marketing platforms (e.g. Marketo, Mailchimp) a plus but not required