Learning Manager, Operations

​​About the Role:

Hims is looking for a self-motivated, detail-oriented, and passionate Learning Manager to join our Fulfillment Operations Team based in New Albany, OH and Gilbert, AZ. As the Learning Manager, you will be responsible for designing, implementing, and overseeing comprehensive learning and development programs within the site. This position has a high level of program administration management, training coordination, and delivery. You will work closely with key stakeholders to identify learning needs, create training strategies, and execute initiatives that enhance associate performance, engagement, and professional growth.  The Learning Manager responsible for the design, implementation and execution of training for all process paths in the Compounding Lab and Fulfillment Center.

This role is based on-site in our Gilbert, Arizona facility.

You Will:

• Design training and development programs based on the organizational needs in consultation with Sr. Learning Manager
• Identify needs or gaps in learning process and in consultation with Operations Teams
• Conduct train-the-trainer sessions
• Conduct Leadership training
• Conduct thorough assessments and evaluations of training programs, collecting feedback from participants and stakeholders to measure the impact and effectiveness of the initiatives
• Create and update training materials, including presentations, e-learnings, and multimedia content, ensuring they are up-to-date, relevant, and engaging
• Leverage learning management systems (LMS) and other e-learning platforms to deliver online training modules and track employee progress and completion.
• Implement and manage automation features within the LMS, such as course enrollment, progress tracking, and reminders, to enhance efficiency, streamline learning experiences, and ensure timely completion of required training.
• Ensure training programs comply with industry regulations and standards. 
• Generate reports and metrics to track and measure the effectiveness of learning and development initiatives.
• Facilitate courses or learning sessions with all process job roles and with Leadership as needed
• Track all training conducted across shifts and areas
• Maintain daily communication with Operations, HR, Safety, Recruiting and other teams
• Conduct remediation training as needed
• Maintain knowledge of operation processes for ongoing assessment of the training process
• Perform other duties as assigned

You Have:

• BA, BS or equivalent experience
• 5+ years of successful training experience and demonstrated proficiency in delivering and creating training
• 5+ years leading a team within a training/learning, HR or similar function
• 5+ year in Operations or process improvement role
• Excellent communications skills both verbal and written
• Strong prioritization and time management skills with attention to detail
• Proficient knowledge of computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail
• Understanding of fulfillment/distribution center/warehouse processes and flow
• Well-developed observational and analytical skills
• Able to work flexible schedules / shifts as needed for 7 day operation
• Proven skills for planning daily/weekly tasks and adapting to competing demands
• Strong skills developing relationships across all levels and functions
• Must be willing to travel

Skills:

• Instructional design using ADDIE, TWI model, or similar
• Facilitation / presentation skills
• Ability to work in a fast paced distribution environment
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
• Detail oriented and accurate
• Ability to focus attention on details
• Strong leadership and management skills.
• Experience in project management is an advantage.
• Familiarity with learning management systems (LMS) and e-learning platforms.
• Ability to prioritize, manage and complete projects with tight deadlines
• Familiarity with process improvement methodologies such as LEAN or Six Sigma

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.