Learning and Development Coordinator

About Index Exchange:

Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We’re a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world’s leading experience-makers.

We are all in on video this year. We recently rebuilt our platform from the ground up specifically for this new channel, allowing our customers to transact across every device and screen as efficiently as possible. We’re reimagining streaming TV, and it has become one of the fastest growing areas of our business.

Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. You will be able to feed your ambition, lean into trust & transparency, and feel genuine support from your colleagues here.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

We're looking for a Learning & Development Coordinator to administer the global distribution of courses through our Learning Management System (LMS). This role will work with diverse cross-functional stakeholders to track eLearning impact, execute department reports, document team processes, and support team communications.

This position reports directly to the Lead, Instructional Design based in North America and will partner closely with other Learning and Development (L&D) team members.

What We’re Looking For:

• A Technical Mindset: You enjoy learning new systems, testing new feature functionality, and finding solutions to technical problems.
• Strong Organizational Skills: The ability to manage multiple requests, meet deadlines, and multi-task in a fast-paced environment.
• Excellent Written Communication Skills: You can communicate clearly and concisely with internal stakeholders and learners at all levels of seniority.
• Superior Attention to Detail: You are highly detail-oriented and able to apply best practices to ensure all course and user records are correct.
• Basic Proficiency in Graphic Design: You understand and have an appreciation for design principles including graphics and layouts.

Here’s What You’ll be Doing:

• Manage our LMS (Docebo), maintaining user records, curriculum assignments, and course uploads.
• Partner with People, Marketing, and L&D team members to execute scheduling and communications for training events.
• Serve as the primary point of contact for our internal email inbox, responding to learner questions and routing training requests.
• Maintain the L&D Confluence page, reflecting our latest learning products.
• Draft internal communications for distribution via email or Slack announcing key training initiatives or programs.
• Design marketing material using various programs including Microsoft and Canva.

Here's What You Need:

• A talent for learning new software quickly and demonstrated proficiency working with online systems.
• Capability in addressing and resolving technical obstacles and troubleshooting issues effectively.
• Proven organizational and project management skills; able to work on and manage multiple requests simultaneously.
• A passion for corporate Learning & Development and a willingness to stay current on the latest trends for the distribution of eLearning and LMS content management.
• Proficiency in multiple software programs including Microsoft Office programs; creative software like Adobe Suite is a plus.
• Comfort working with system data to create basic reports and analyze metrics is preferred.
• Experience working in a corporate training environment or learning management systems is preferred.

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans at no cost to you
• Time off and flexible work schedules
• Retirement plan with a 5% company match
• Stock options and equity packages
• Generous parental leave
• Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
• Community engagement opportunities and donation-matching program
• Annual virtual company retreats and regular community-led team events
• One day off per year to volunteer 
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

If you do receive these requests, please let us know immediately at: [email protected].

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.

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