We are looking to hire a Lead UX Researcher (mixed methods) to work on our digital healthcare services, focusing on identifying and solving key challenges our customers face as they go through their health treatment journey.
As part of your role you will be collaborating closely with product designers, product managers, stakeholders, clinicians and engineers in order to discover and understand customer needs, test solutions and inform product and design decisions that help people achieve their health goals. You will have a great amount of ownership in the areas you are working on, and will be reporting to the Head of Product Design.
This is the first UX Research hire in the business, and therefore you will have a lot of ownership in your respective areas and a chance to transform how the whole product organisation uses research to create better experiences.
This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and build products & experiences that positively impact people’s health. If you like problem-solving and implementing transformative solutions, this role is for you!
RESPONSIBILITIES
Design and conduct qualitative and quantitative studies across key product areas independently.
Utilise methods such as field research, diary studies, surveys, user/usability testing, and any other methods you find impactful to provide fast and accurate feedback.
Record and structure your findings in our insights repository.
Champion the customer’s voice and make sure their needs are met at every design decision.
Challenge team thinking and senior stakeholder decisions by leveraging evidence and insights.
Communicate the business value of research to stakeholders.
Work closely with product managers, stakeholders, clinicians and engineers in a cross-functional manner in order to identify problems and ideate on solutions.
Identify key areas throughout the customer journey that can be enhanced and explain your recommendations with data, balancing both customer and business goals.
Mentor product designers and managers in how they run research in their respective areas of ownership.
