Location: Cardiff (hybrid - 2 days per week in-office)
Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services. Our mission is simple: take away the confusion when comparing financial products and services to help you save time and money.
We’re part of RVU, a group of online brands (including Uswitch, Tempcover and Money.co.uk) that empowers people to make confident decisions across a range of household services.
About the role
Central to our mission is understanding what current and future customers want and translating that insight into guidance for the business. To supercharge that work, we are looking to fill the newly created role of a Lead User Researcher. Based in the user experience design team and working closely with Product Designers and Managers, you will ensure we are:
- Useful - are our services helping users accomplish their objectives?
- Usable - can users complete their objectives quickly, easily, and conveniently?
- Used - are our services being or will they be used in the manner we intended?
Once we have this insight, you’ll organise, analyse, publish, and promote it so our colleagues can make informed decisions about the future directions of the business.
This is a pivotal role and a great opportunity to build and shape how research is done and integrated into the wider business.
What you’ll be doing:
- Set, maintain, and iterate standards for the user research practice at Confused.com.
- Plan, design and conduct a range of research methodologies to inform and guide the design and development of product journeys and marketing communication.
- Translate your findings into actionable insight that you will share across the organisation, with a focus on promoting this user centred insight as key tool for business decision making.
- Guide and mentor colleagues on research best practices.
- Collaborate with our customer insight team to gather deeper insights and increase effective cross-team ways of working.
- Support teams to build accessible digital products by including participants across the full range of our customer base.
- Work collaboratively in a multidisciplinary delivery team, including designers and product owners, to define research plans.
- Occasionally lead and support the product design teams’ work running design sprints using HCD to find solutions to problem statements.
What you’ll bring to the role:
- Skilled in qualitative and quantitative research methods, and analysis of research data.
- Strong understanding of user experience best practices, and a commitment to staying up to date with industry trends.
- Understanding of the digital customer journey for purchasing and managing UK based insurance, financial and/or home services (whether from professional work or personal use as a consumer).
- User-focus with the ability to push back and advocate for their needs.
- Solid business acumen through conducting User Research in a commercial setting.
- We use Figma, Usertesting.com, and Dovetail so experience using this would be great but not a must.
Our commitment to you:
At Confused.com we believe that we can be the change we wish to see in the world. We hold ourselves accountable to being open and inclusive teammates and community members. We embrace our differences and are committed to creating an inclusive environment that reflects the world we live in.
Benefits
We want to give you a great work environment. We want to contribute to both your personal and professional development, and give you great benefits to make your time at Confused.com even more enjoyable. Some of these benefits include:
- A competitive salary and bonus package
- Employer matching pension up to 7.5%
- Hybrid approach of in-office and remote working, and a “Work from Home” budget to help contribute towards a great work environment at home
- Annual leave of 25 days (excluding bank holidays) which will increase with length of service (up to a maximum of 30 days) and additional leave options
- Excellent maternity, paternity and adoption leave policy, for those key moments in your life
- Employee Assistance Programme (EAP), Simply Health Scheme and access to the Calm app.
- Regular events - company-wide events with insightful external speakers as we want to make sure our colleagues continue to feel connected
- A healthy learning and training budget, as well as the chance to go to conferences around the world every year
- Private medical scheme
Confused.com is proud to have been officially recognised as a 2022 UK’s Best Workplace™ and as a 2022 UK’s Best Workplace™ for Wellbeing in the Large size category!
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P.s. as a tech company who strives to get better every day, we use Metaview during the interview processes to record and transcribe interviews so we can continuously improve the quality of our interviews and your experience. This has no bearing on the assessment of you as a candidate and you can opt out at any time.
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