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About The Role
Viator is seeking a Senior Supplier API Account Manager who has a strong understanding of API integration technology and can manage the configuration of new supplier integration accounts for the purpose of electronic communications between Viator and supplier reservation systems.
The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with tour operators and other system providers.
This position reports to the Senior Manager, Supplier Connectivity and will manage a number of high value accounts. The candidate will work closely with other team members as well as collaborate with senior stakeholders within the business including product, engineering, customer service teams and the wider supply business unit.
A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration technologies such as XML, JSON, are fundamental to this role. The successful applicant will be a great communicator who will manage the end-to-end process of collecting requirements, configuration details, expansion plans through to testing and monitoring the successful operations of the supplier connectivity platform. This role will be part of an existing team for a high profile product.
Major Responsibilities
Overseeing configuration of integrations with suppliers and reservation systems
Liaise with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams.
Collaborate closely with R&D teams, representing the voice of Connectivity in development projects
Understand and communicate the Viator API specifications to all internal and external stakeholders and assist with any technical questions.
Complete thorough QA testing on all new systems and suppliers using internal tools.
Inform and update all senior stakeholders on integration projects.
Monitor API transactions to ensure smooth operation.
Help identify operational issues and escalate as necessary.
Personal Qualities
Excellent communicator (written, in person and on conference calls)
Lead by example
Flexible and collaborative
Analytical skills
Excellent attention to detail
Focused on Results
Friendly and approachable
Creative thinker
Time management
Skills and Experience
5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure.
Proven technical competence in working with APIs
Strong stakeholder management skills with the ability to influence relationships
Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written)
Proven ability to facilitate discussions in person as well as via conference calls
Experience working in multi-channel, complex business environments
Strong time-management skills and ability to prioritize
Ability to collaborate with a global team, across multiple regions
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request. Please include the job requisition number in your message.
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