Palo Alto, United States

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

What you will do:

Collaborate with our entire Channel network of Master/Sub Agents, Resellers, Strategic Alliance Partners, and ISV Partners to deliver consistent experiences that are aligned to and in support of Talkdesk’s sales efforts
Engage with and support business partners across significant and complex product and project areas.
Nurture and maintain strong positive working relationships cross-functionally within Talkdesk and with Channel account teams and senior-level executives.
Provide guidance and consulting for new and existing Channel partners, helping drive performance and achievement of strategic objectives.
Support implementation of Talkdesk Channel go-to-market strategies.
Seek opportunities to boost incremental sales and develop new sales pipelines.
Develop and deliver educational training for our Channel in conjunction with our internal teams in Sales, Product, Professional Services, Customer Support and other departments.
Take ownership of the technical relationship with our Channel to drive customer satisfaction by proactively managing and delivering technical information to our Channel
Responsible for all current and roadmapped technical solutions along with competitive differentiators for the Talkdesk Channel onboarding cycle including ongoing maintenance of Channel knowledge to accurately represent and promote Talkdesk.
Conduct technical solution demonstrations and develop materials necessary to accelerate Channel and customer acquisition
Responsible for representing Talkdesk at field events such as conferences, seminars, etc
Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral, etc) as Channel needs dictate
Provide feedback to the product team concerning partners’ requests for product enhancements
Must be willing to travel

What you will bring:

4-8+ years of Partner Channel experience as an SE for a CRM, hosted contact center, VoIP/Telecommunications company or similar technology
Must be successful selling to Enterprise and Mid-Market executives, and convincing C-level and director level executives of the technical merits of the software solution
Familiarity with Master and Sub Agencies in the CCaaS / UCaaS space is a plus
B.S. Computer Science, Engineering, or equivalent work experience
Broad understanding of the contact or call center market
Excellent interpersonal, communication, persuasion, presentation and writing skills
Must be willing to work in a fast-paced startup environment
Proficiency in using hosted contact center applications would be a distinct advantage
Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
In-depth knowledge of Customer Service Software, ITSM, Data Warehousing, Business Intelligence is a plus
Creative and passionate about partnering; exceptional ability to develop relationships

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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Lead Solutions Engineer, Channel