DigitalGenius is a CX platform for E-commerce that combines artificial intelligence with process automation and deep integrations to deliver incredible customer experiences to some of the largest and fastest growing E-Commerce businesses in the world. We’re a global team of conscientious professionals committed to driving CX Excellence in E-Commerce headquartered in London, UK with colleagues based across the UK, US, Canada, and Europe.
We’re looking for an experienced Solutions Consultant based in the UK who is excited by the opportunity of scaling an AI startup and enjoys helping people, solving problems, and working on interesting projects. You will be helping scale our UK customers as well as providing some assistance to our US team.
As a Solution Consultant, you will partner with our sales and partnership team as a technical resource while engaging with prospective clients. In this role, you will be responsible for understanding potential customers' technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical aspects of our platforms and will advise on and design solutions for potential customers.
The opportunity here at DigitalGenius offers an excellent opportunity for rapid career development, reward, and a true exposure into the world of AI.
Responsibilities
- Develop and maintain expertise in feature functionality and practical application of all our product offerings
- Help companies to understand and evaluate the technical capabilities of our products and ensuring technical alignment
- Understand and interpret prospective customer requirements, delivering customised product demonstrations to match customer needs
- Design, validate and document technical solutions to share with prospective customers
- Collect and analyse feedback from prospective customers to influence roadmap, collaborating with engineering, and product management teams to meet our prospects' business challenges and align with our internal business objectives
- Supporting our implementation manager with the technical work required for pilots
- Helping with training and onboarding new customers
- Training and supporting partners
Requirements
- 3+ years of experience as a SaaS Sales Engineer/Solutions Consultant, preferably within the e-commerce space
- Experience working with APIs
- A self-starter able to work independently and within a team
- Confident building basic integrations.
- Comfortable using third-party APIs with minimal exposure.
- Building custom demos & proof of concept using various platforms.
- Ambitious and Motivated
- Passionate about technology and how it can be used to drive business impact
- Willing to contribute to an amazing work culture and environment
- Comfortable with the rapid, unpredictable nature of a tech start-up
- Uses initiative when challenged
- Willingness to learn core technology tools
- Good time-management
Benefits
- Fully Remote or Hybrid
- Competitive Salary
- Annual Company Week Off (in addition to Vacation Policy)
- Monthly Fitness Stipend
