Responsibilities:
● Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel.
● Design, Develop, Maintain software
● Be able to plan and execute goals
● Assist Product Owners with planning and roadmaps
● Lead a team of 2-4 engineers
● Strong communication skills a must ○ Platform services exist to be used by other teams in Freshworks ○ Platform Leads will be the face of their service ○ Important goal of a platform service is increasing its adoption
● Leads will communicate and coordinate with other teams across Freshworks
● Mentoring other engineers in the team
● Strong opinions on engineering best practices
● You will own systems that take high scale and are capable of scaling to greater heights
● Ensure 99.99% availability of your production systems
● Ensure 99.999% uptime of your production systems
● Overall 6-10 years of Experience
● Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles
● Strong testing habits, passionate towards unit testing and TDD.
● Extensive experience in Agile methodologies
● Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang
● Good understanding of data structures
● Strong understanding of HTTP and REST principles
● Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices.
● Experience handling Production workloads, with experience handling production issues
● Strong CI/CD experience
● Devops knowledge
● Infra knowledge of popular internet serving applications
● Good understanding of multithreading and concurrency primitives
● Strong design skills
● Ability to breakdown a problem
● Cloud/SaaS experience
● Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB
● Strong knowledge of git
● Strong analytical and problem solving skills
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
