Lead / Senior Lead Site Reliability Engineer - WorkWave

The WorkWave Team is seeking an experienced Lead / Senior Lead Site Reliability Engineer (SRE) to drive reliability, scalability, and operational excellence across our cloud-based infrastructure. This role is crucial in ensuring high availability, monitoring, and streamlined deployment processes across various environments, including AWS and hybrid systems. The Lead / Senior Lead SRE will work closely with cross-functional teams to optimize system reliability and efficiency, actively contributing to a robust infrastructure that supports business growth.

Responsibilities

• Design, manage, and optimize scalable infrastructure across cloud environments with a focus on reliability, availability, and performance. Implement comprehensive monitoring and observability systems to ensure proactive issue detection and resolution.

• Lead incident response for critical infrastructure issues across cloud platforms, drive root cause analysis, and implement corrective measures to minimize recurrence.

• Collaborate with cross-functional teams to create efficient, automated CI/CD pipelines that support cloud, hybrid, and on-prem deployments, enabling smooth and reliable delivery.

• Apply IaC best practices across environments using tools that ensure consistent provisioning, configuration, and management of resources in cloud environments.

• Ensure new services meet reliability and scalability requirements across all environments before deployment. Conduct capacity planning and performance tuning to adapt to business needs.

• Develop and maintain comprehensive documentation for infrastructure, deployment workflows, monitoring configurations, and incident management procedures, providing clear guidance across teams.

• Provide mentorship and technical guidance to team members, sharing knowledge of best practices in reliability engineering and infrastructure management.

• Research and integrate new tools and technologies to improve the efficiency, scalability, and resilience of our SRE processes across cloud and hybrid infrastructures.

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, or a related field.

• 4-5+ years of experience in Site Reliability Engineering or DevOps with a focus on multi-environment infrastructure and cloud platforms.

• Strong track record of managing and optimizing infrastructure in production environments, including incident management and system troubleshooting.

• Proficient in CI/CD pipeline automation and infrastructure as code practices across cloud and hybrid environments.

Skills and Competencies

• Expertise in monitoring, observability, and incident management using tools like Grafana, AWS X-Ray, and CloudWatch, with a focus on RCA and proactive alerting.
• Proficiency in automation and scripting (e.g., Python, Bash) and Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation.
• In-depth knowledge of AWS services for reliability, including Auto Scaling, Elastic Load Balancing, RDS, and S3, with a focus on high availability and fault tolerance.
• Hands-on experience with CI/CD pipelines using AWS CodePipeline, CodeBuild, or third-party tools integrated with AWS services.
• Excellent communication and collaboration skills to drive system reliability and foster cross-functional teamwork in a cloud-first environment.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.