Lead Product Designer

Come Build a Better Financial Future for all Canadians 

At Neo, we’re building a more rewarding financial experience for all Canadians.  

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone… 

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada. 

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers in 3 years 
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role

As a Lead Product Designer, you will work with product managers, researchers, engineers, and other designers to define, shape, and deliver a multitude of experiences across various digital platforms. Your efforts will impact all stages of a project, exercising skills in concepting, prototyping, service design, information design, and research through hands-on work to innovate everyday financial services. As a senior leader in the team, you will also help guide, mentor, and expand the design team and practice.

What you'll be doing

• Lead the discovery and planning of new products and features within a specific pillar while driving the design vision across our product suite
• Lead and mentor a team of 2 to 3 designers, continually elevating our design practice and quality of experiences
• Participate in the discovery and planning of new products and features while driving the design vision across our product suite
• Working with cross-functional teams (developers, product managers, researchers, content strategists, fellow designers) to drive design vision and strategy that meets the needs of our users. You will help other disciplines understand the value design can bring to a project and ultimately build and ship the best products
• Illustrate and communicate complex design solutions across use cases by creating process flows, wireframes, prototypes, and high-fidelity mockups
• Transform research and requirements into deliverables that demonstrate an intuitive user experience
• Follow established Neo design system patterns while expanding the framework throughout product evolution
• Provide expertise to the Director, and Product Managers for org-level decision making

Who we're looking for

• 8+ years of progressive responsibility in product design or user experience design roles
• Deep experience with driving and applying user-centered design processes while working with cross-functional teams including development, product management, and user research
• Expert knowledge of the end to end iterative product design process, including developing and using personas, flows, journey mapping, content modeling, wireframing, prototyping, user testing, and high fidelity visuals (along with any other frameworks you use)
• Excellent communication and storytelling skills; you have the ability to help your stakeholders understand the “why” behind your design rationale
• A strong portfolio of work demonstrating industry-leading quality, thoughtful, and meticulous UX and UI work
• Ability to balance great design solutions with an iterative approach (v1, v2, or v3/Now, Next, Later)
• Experience designing and prototyping complex workflows with Figma, Sketch, Adobe Creative Suite, or similar tools
• Deep knowledge of synthesizing research to define gaps in usability, customer desires, and strategic opportunities
• Ability to drive results independently while thriving in collaborative environments
• Fluency in principles and techniques of information architecture, systems thinking, and user experience design

Working at Neo

At Neo Financial, we're empowering people to accelerate their careers toward hyper-growth and helping them reach their full potential. You’ll have the opportunity to work on exciting projects and collaborate with some of the brightest minds in the industry. We encourage our team members to take ownership of their work and to bring their unique ideas and perspectives to the table. Our dynamic and fast-paced environment allows for endless learning and advancement opportunities. 

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us 

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone thrives. We’re a financial institution, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.