Lead Product Designer

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

About the team

Tide is seeking an exceptional Product Designer to join our team in the Business Services area. Business Services covers all financial administration products (expenses, invoicing, payroll, accounting and taxation) across all of the countries Tide operates in. The products in this area are at an exciting point in our journey as we have products in the market, and we are significantly increasing their reach and impact via investments in product development, product-led growth and internationalisation.

About the role

• You'll be responsible for the Product Design of a business area (‘speedboat’) within the Tide platform; supporting the speedboat’s strategy by creating a cohesive, frictionless customer experience that works with other areas of the platform
• You'll be working with a cross-functional team of Product Managers, Engineers, Agile Coaches, UX Writers, User Researchers and other Product Designers
• You’ll work in a fast-paced, delivery-driven organisation, where you must prove the value & impact of your design work to your peers and the speedboat lead
• You will create design artefacts for discovery, research and journey mapping through to the execution of final high-fidelity designs
• You'll seek a deep understanding of the needs of the members you're designing for; joining user research sessions, gleaning previous insights, digging into usage analytics, & framing your own research and analysis to build your understanding of what, why, and how of the problems you're solving for our customers
• You’ll play a pivotal role in advocating for user needs with Product and Engineering teams; bringing them inside the Design process and demonstrating the value of a Design Thinking approach
• You'll work to help make sure our long-term strategy, business goals, and experience quality are all aligned and that there are healthy opportunities for visibility and feedback
• You’ll be working within - and adding to - the Tide Design System and Tide Design Principles

What we are looking for

We’re looking for a bright, talented  Lead Product Designer who is passionate about brilliant customer experiences, and knows how to make them happen. The impact and scope of this role are huge, and you’ll be a key contributor to our continued success as we shape the future of our financial platform for Small & Medium-sized Enterprises.

• Minimum 4 years’ relevant commercial experience in a comparable UX Design or Product Design role, ideally with scale up / start up experience in a SaaS company
• A relevant Bachelor’s degree or higher
• In-depth knowledge of User Experience and Product Design methodologies - including Design Thinking - across the full range of user-centred design activities
• Excellent knowledge and experience of Figma 
• Led or played a key role in the design of world-class product design and launch in a fast-growing company before.
• Experience of working in an agile environment
• Experience of working in a scale-up environment and comfortable with ambiguity 
• Being data-driven in your approach, with experience of using tools like Looker, Heap, GA, Hotjar or similar to inform your design.

What you’ll get in return:

• Competitive salary
• Flexible working options
• Share options 
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• 3 days for L&D or volunteering time off per year
• Sabbatical leave 

Tidean Ways of Working

Make work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country.

We are remote-first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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