Lead Microsoft Windows Server Specialist

About Gapstars

Gapstars is a Netherlands-based software development services provider that builds remote, agile teams in Sri Lanka and Portugal for innovative tech companies. Today, we are home to 220+ TechStars and innovative minds, turning scalable software into performance products that shape the future. Our partners are highly ambitious tech companies that are looking to conquer their respective markets.

The Role
As a Microsoft Windows Server specialist, your core mission is ensuring the seamless operation of our clients' IT infrastructure. You'll be the expert they turn to for resolving technical challenges, managing servers, and safeguarding their systems. Your deep understanding of Microsoft Windows Server, Microsoft 365, and VMware will be key to your success.

This role offers a unique opportunity to join a vibrant, growing team and work with diverse clients, each presenting unique challenges and learning opportunities. If you're passionate about technology, thrive on problem-solving, and possess excellent communication skills, this is your chance to shine.

Together with your team, you will be responsible for:

• Resolving escalated technical issues from the service desk.
• Managing and maintaining on-premises and cloud servers.
• Ensuring client system security (firewalls, access points, etc.).
• Understanding client needs and providing tailored solutions.
• Collaborating with other technical team members for seamless support.
• Handling system administration tickets and tasks.
• Training and assisting service desk engineers.
• Staying current with the latest technologies and trends.
• Communicating technical topics clearly to non-technical stakeholders.
• Taking ownership of issues and ensuring their resolution.

Our main technology stack:

• Microsoft Windows Server
• Microsoft 365
• VMware
• Azure
• Intune
• Active Directory
• Exchange Online, SharePoint Online, and Microsoft Teams