Lead, Merchandising Operations

LEAD, MERCHANDISING OPERATIONS

As a key member of the Design team, the Merch Ops lead is responsible for overseeing aspects of vendor management, licensing/wholesale partnerships, merchandise sales, customer service policies and internal premiums and products fulfillment. The Merchandising Operations Lead will work with the Design Team to develop and produce merchandise products and apparel for SpaceX and Starlink and it pertains to the general public as well as internal customers.

RESPONSIBILITIES:

External management

• Manage consumer product development process including sourcing, vendor management, production, delivery, inventory management, sales management and reporting
• Source and maintain relationships with best in class vendors
• Create and manage production schedule for multiple products and categories; provide proactive updates on production status and alert team of potential issues
• Ensure timely delivery of all materials; oversee fulfillment house operations
• Set pricing strategies and promotions based on historic data as well as understanding of market trends and opportunities
• Set guidelines for customer service practices that support best possible customer experience with SpaceX product
• Oversee licensing partnerships
• Planning and development of retail activations

Internal management

• Serve as the primary point of contact for merchandise needs of internal departments
• Manage ops team & future staffing
• Responsible for patch distribution, anniversary gifts, events, employee customer service
• VIP and employee requests | managing inventory, costs, and approvals
• Event support
• Interfacing with internal departments on future product generation and branding

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate

• 5+ years’ experience in merchandising and/or product development
• Experience managing complete lifecycle of a product—from conception to delivery

PREFERRED SKILLS AND EXPERIENCE:

• Experience leading a small team
• Proven track record of stablishing a network of production vendors; must have track record of developing merchandising and/or licensing agreements
• Highly organized, detail oriented and possess a proven ability to thrive under deadline pressure and to execute on a number of projects simultaneously

ADDITIONAL REQUIREMENTS:

• Must be willing to work extended hours and/or weekends as needed
• Must be willing to travel to vendors or other SpaceX locations (up to 5%)

COMPENSATION AND BENEFITS:

Pay Range:

Lead, Merchandising Operations/$110,000.00 - $145,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.