Lead Field Technician

The Lead Field Technician will be a key member of the Automation Team which is responsible for supporting the integration of our meal assembly automation - the Infinite Kitchen - into new and existing restaurants. Our goals are to improve the daily routines for our restaurant staff, optimize their workflows, and enable an outstanding customer experience. As sweetgreen expands its footprint of automated kitchens, we are looking for a Lead Field Technician to install and maintain our automation equipment across the country.

This is an ideal role for someone with technical field leadership experience, excited to be working on cutting edge restaurant technology while being supported by a great company culture and team, and a great opportunity for those who are eager to explore the country beyond the greater Boston area.

This is a full time hourly role, with up to 75% travel time expectancy and frequent overtime. Travel expenses and travel time may be compensated or reimbursed in line with our Travel and Expense Policy. We offer great benefits including health insurance (with dental and vision), mileage reimbursement, 401k plan, and free meals!

What you will do:

• Lead a small team of technicians, who report to you directly, as we deploy our automation equipment, the Infinite Kitchen, in new and existing sweetgreen restaurants across the US.
• Own the deployment of each store from start to finish, including planning, execution and follow up
• Manage team travel schedules
• Develop and train team members, fostering their growth and career development to help them progress into deployment lead roles
• Run commissioning testing during deployments with decreasing software support
• Coordinate with General Contractor (GC) and other third parties involved
• Maintain deployment timelines, while holding GCs and other third parties accountable
• Ensure safe working environments
• Maintain excellent documentation throughout the deployment and schedule follow-up visits as needed
• Advocate for third party resources needed to complete site punchlists
• Schedule technicians to support restaurant training days
• Prep for deployments
• Attend construction calls and advocate for IK needs at each site, assess if the sites are tracking with the IK install date
• Lead deployment prep, tools and kitting for your deployment sites. Improve internal systems, and provide feedback to 3rd party vendors
• Improve workflows and systems as they relate to the deployment of IKs
• Own and improve the deployment SOP, Packing Lists, Kits and other operational resources
• Train team members on how to use these systems
• Make deployments more efficient, with the long term goal of improving efficiency and repeatability
• Support the transfer of the SG-provided Bill of Materials (BOM) to our contract manufacturer
• Provide high quality feedback to our engineering teams for long term improvements to our systems
• Support technician related tasks while in Boston during periods of fewer deployments, including but not limited to:
• Support for maintenance trips
• Lab improvement projects
• Refurbishment of part returned from maintenance trips

Who you are:

• 3+ years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, IT, HVAC, ect.
• 1+ years of experience as a technician leader leading a technician team
• 1+ years of experience installing large automation equipment 
• Familiarity and experience with construction sites, comfortable communicating with general contractors 
• Flexible to travel and work around restaurant operating hours, including dealing with unexpected issues. Available to be on-call during some holidays & weekends
• Able to keep calm and communicate under pressure
• Flexible to work overtime during travel weeks
• Proficient in trouble shooting complex systems (mechanical, pneumatic, plumbing, electrical, etc)
• Able to precisely follow layout mechanical and electrical drawings and construction blueprints used in the installation of equipment
• Proficient in digital tools such as google docs and sheets, able to learn new software tools quickly such as Service Channel for work orders or inventory
• Neat and organized, and great attention to documentation
• Excited about being part of a new and fast growing industryAvailable to regularly travel to any of the 50 states (up to 75% of the time), by use of plane and train
• Capable of managing equipment installation entailing use of hand tools, power tools, Volt/Ohm Meter, climbing, bending, and stooping
• Ability to lift up to 50 lbs
• Capable of communicating clearly in English

This job posting is for a remote role and may be performed in states where Sweetgreen has locations. The pay range for this position may be narrower than that displayed, depending on where the role is performed.

Compensation

$38 - $42 per hour with frequent overtime

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.