Lead Enterprise Engagement Manager

Key Responsibilities

• Develop project plans, define timeframe, prioritize tasks, and monitor progress to achieve objectives.
• Manage customers, align business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investments.
• Work with customers by utilizing your project management skills to put together onboarding schedules and tasks.
• Provide guidance on how best to utilize our services, provide an escalation point for issues and help provide reporting to ensure customers’ faith in the service.
• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.
• Coordinate different stakeholder perspectives to develop solutions; think holistically to increase efficiency across organizational boundaries.
• Make accurate judgments regarding the time required to complete work; proactively manage a team to ensure deadlines are successfully met; balance priorities simultaneously and seek guidance when necessary.
• Conducts presentations in executive settings to convey project management risk and technical information to stakeholders with varying comprehension levels.
• Use prescribed guidelines or processes in analyzing situations.
• Profile customer stakeholders to gain awareness of differing perspectives.
• Anticipate and take action to accomplish objectives; find alternatives; accept ownership for individual and team performance.
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintain focus despite competing priorities and frequent context shifting.
• Identify methods for collecting data, perform data analyses, and articulate findings.
• Develop simple models to understand the potential impacts of decisions under various scenarios.

Qualifications

• Bachelor's degree in a field related to the role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to High School Diploma is required.
• A minimum of 2 years of experience in the field of the role is required.
• The following certs are preferred: Project Management Professional, Certified Scrum Master, AWS Cloud Practitioner.
• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome.
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.

Additional Requirements

• Customer-facing consulting experience or experience delivering technology services projects
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with results-oriented proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in AWS
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member