Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the team
We are the Customer Love Domain within Enterprise Technology, dedicated to crafting exceptional experiences for Xero’s customers.
Our focus spans the entire Xero Partner and SMB Customer lifecycle—from acquisition and onboarding to learning, certification, support, and community engagement. We take pride in delivering world-class digital product experiences that delight both our customers and our Xeros.
Our team designs and builds scalable solutions on platforms like Salesforce Service & Experience Clouds, Coveo, Intellum LMS, UserVoice, and more. We’re committed to elevating our engineering standards, paying meticulous attention to the care, security, and optimisation of our platforms. By applying best practices, we ensure our systems are secure, reliable, and continuously improved, allowing us to deliver value swiftly.
Rooted in agile principles, our product development is driven by continuous discovery and delivery, with customer-centricity at its core. As our name suggests, everything we do is anchored in a deep commitment to our customers.
We embrace a “work hard, play hard” mindset, fostering a vibrant team culture where we celebrate successes, learn from challenges, and have fun along the way.
Join us and become part of a team that’s passionate about making a real difference!
About the role
As a Lead Engineer at Xero working in the Salesforce ecosystem; you'll be a role model for engineering excellence, supporting your team to grow their technical capability and improve development practices.
This is a hands-on, "on the tools" role. You'll be expected to take ownership of the technical direction for the product group, helping grow our cross functional environment by identifying technical gaps, promoting capability growth, and championing & demonstrating modern principles and practices.
You will work with Customer Platform leadership, sharing ownership of the overall Salesforce platform from a technical and architectural perspective, while working as a trusted advisor on innovative product discovery initiatives with our Product team and stakeholders.
What you'll do:
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Stay hands-on: Dedicate at least 50% of your time to technical tasks, including code and design reviews, technical kick-offs, legacy code exploration, proof-of-concept development, and incident response.
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Lead by example: Set the technical direction for the team, mentor team members, and foster a culture of technical excellence.
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Drive innovation: Encourage experimentation and the adoption of new technologies to improve our products and processes.
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Collaborate effectively: Work closely with product managers, designers, and other engineers to deliver high-quality solutions.
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Solve complex problems: Tackle challenging technical problems and find innovative solutions.
What you'll bring with you
- Previous tenure in a Lead Engineer / Technical Lead role, with experience delivering Salesforce solutions at scale
- You'll be a master of your art, well versed across the full Salesforce development and implementation lifecycle, including deployment tools and processes such as GitHub, SFDX, DX CLI, TeamCity, and automation Testing
- We expect our Lead Engineers to come with a well rounded skillset, including experience of other programming languages such as Node.Js
- Proven experience in auditing teams codebases, aiming to maintain high standards for security, testability, and to make changes easily; coupled with the ability to make code design decisions for all teams’ products
- Ability to lead and/or facilitate discussions on application design, and implementation for scaling products to 10x the number of users
- You'll come with strong leadership traits, and a proven track record of coaching and mentoring engineers across multiple disciplines, with Xero's values at heart
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
