Lead Delivery Manager

• Salary: £65,000 - £77,112
• Location: Exeter (This role requires travel to Exeter. So, applicants will be expected to commute here on a hybrid basis)

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

Your role

Lead Delivery Managers are accountable for successful project delivery in a complex environment. Working as part of a cross-functional delivery team, you will personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. Depending on the size of the account you are working on, you may be the most senior line of project escalation - or you may work with a delivery principal as part of a wider programme. As the Lead Delivery Manager, you will define the delivery approach and team shape collectively. You will be able to support product managers with defining and delivering against a roadmap, in order to monitor whether the project is on track and facilitate conversations about backlog priority, scope and budget. 

Lead Delivery Managers contribute to Made Tech beyond the scope of delivery. This will include participating in and contributing to the Delivery community of practice (COP), managing the performance and development of a number of delivery managers and to also support recruitment activities. 

As a Lead Delivery Manager, you will also contribute to growing Made Tech’s impact by growing your professional network, contribute to thought leadership, content and events and identify sales opportunities within the account you are working on 

What experience are we looking for

Lead Delivery Managers are responsible for delivering outcomes by collaborating with other members of the Delivery Management Organisation, their Account Management Team, team members, client stakeholders and internal business partners e.g. scheduling, hiring.

Project Level Delivery Assurance

• Accountable for ensuring delivery success, including scope, budget and quality
• Report to Heads of Delivery on a weekly basis the status of quality and risk
• Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
• Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
• Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)

Hiring and Careers

• Support hiring activities including interviewing and outreach
• Management of Senior Delivery Managers including performance, progression and satisfaction
• Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.

Growing Made Tech's Impact

• Support bids, using your knowledge and experience to review and contribute to bids
• Ensure your clients are motivated to bring repeat business and recommend our services to others
• Identify opportunities for Made Tech to deliver value for the client beyond the current project
• Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events

Community and Thought Leadership

• Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
• Contribute to a set of centralised resources and templates for potential reuse
• Contribute to developing a thriving community of practice and shared identity

Skills and experience

We don’t expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these competencies on your way to promotion.

• Articulate project commercial fundamentals (Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown)
• Display accountability for managing commercial activities within deliveries
• Be able to demonstrate that the team is on track to meet the deliverables defined in the SOW
• Be able to recall and describe key Made Tech case studies, including where you were not directly involved in the project

• Demonstrate prioritisation, and consistent delivery of multiple goals simultaneously

• Demonstrate fast remediation of performance issues, including highlighting issues to the Head of Delivery and requesting support where necessary
• Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions
• Maintain compliance with all expectations of line management at Made Tech
• Demonstrate providing regular feedback for team members

• Demonstrate planning of and implementation of risk management activities including identification, assessment, mitigation, assessment and reporting to key stakeholders
• Demonstrate activities to ensure that delivery teams have appropriate practices in place to define and meet required quality levels
• Articulate approach to managing budget and burndown within the project, being able show how this is being managed

• Articulate the benefits and use cases of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, XP and Design Sprints
• Describe the fundamentals of best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics
• Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the Roles and Responsibilities of all of the DDAT roles that make up a Service Team
• Be able to describe and advocate for the Made Tech propositions
• Demonstrate advocacy of best practice delivery with teams and clients

• Demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback

• Demonstrate with feedback from seniors, peers, juniors and client stakeholders

• Demonstrate positive response to feedback with course correction

Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. 

SC eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Our application process

If your application is successful, a member of the talent team will invite you to a short virtual screening. This is just to cover the basic formalities, learn more about your skills and introduce you to our mission. If by then we decide to progress, we will invite you to a 1st stage virtual interview, where we will assess your skills and experience in more detail. If successful, this will then be followed by a 2nd stage interview, more scenario based. Then that completes the application process with Made Tech. A Decision will then be made. We will be sure to keep you posted every step of the way.  

Support in applying

If you need this job description in another format, or other support in applying, please email [email protected].

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. 

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday - we offer 30 days of paid annual leave

Flexible Working Hours - we are flexible with what hours you work

Flexible Parental Leave - we offer flexible parental leave options

Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice