Freshworks is seeking a Lead Data Scientist with expertise in Natural Language Processing (NLP) and advanced AI techniques to join our dynamic team. In this pivotal role, you will drive the development of cutting-edge solutions involving retrieval-augmented generation (RAG), large language models (LLMs), and agentic AI for our innovative bots platform. You will leverage your deep knowledge and experience to tackle complex challenges, deliver impactful results, and shape the future of conversational AI technology.
Key Responsibilities:
-
Strategic Problem Solving: Identify and define critical business problems that can be addressed through advanced machine learning and NLP techniques. Translate complex requirements into actionable data science projects.
-
Advanced Model Development: Design, develop, and deploy sophisticated NLP models, including LLMs and retrieval systems, for applications such as answer generation and conversational AI. Utilize RAG methodologies to enhance model performance and accuracy.
-
Algorithmic Expertise: Apply your deep understanding of machine learning algorithms, statistical methods, and mathematical principles to create innovative solutions that address real-world problems and drive user engagement.
-
Collaboration and Leadership: Partner with product managers, engineers, and business stakeholders to understand requirements, define success metrics, and ensure alignment with business objectives. Lead cross-functional teams to deliver end-to-end solutions.
-
System Architecture and Scalability: Oversee the integration of machine learning models into production systems. Collaborate with engineering teams to build scalable, high-performance data pipelines and ensure robust deployment of models in live environments.
-
Research and Innovation: Stay at the forefront of research in NLP, AI, and related fields. Contribute to the advancement of the company's technology stack and explore new methodologies to maintain a competitive edge in the industry.
-
Experience: Minimum of 6 years of experience in data science, with a strong focus on NLP, machine learning, and AI technologies. Proven track record of developing and deploying NLP models and working with large-scale data systems.
-
Technical Skills: Expertise in machine learning frameworks (e.g., TensorFlow, PyTorch), NLP libraries (e.g., spaCy, Hugging Face Transformers), and experience with retrieval-augmented generation (RAG) techniques. Proficiency in programming languages such as Python and familiarity with big data technologies (e.g., Hadoop, Spark) is required.
-
Education: Master's or Bachelor's in Computer Science, Data Science, Statistics, or a related field.
-
Leadership: Demonstrated ability to lead complex projects and mentor junior data scientists. Strong problem-solving skills and a strategic mindset.
-
Communication: Excellent verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders and collaborate effectively across teams.
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
