- The Customer Experience Analyst is responsible to complete the Customer Experience (CX) observations required using the form that was designed for the program
- Champions Customer Experience initiatives and actions for assigned teams to ensure continuous improvement
- Deliver team-level analysis to assigned team/s and identify opportunities to improve Customer Experience performance (CSAT, Issue Resolution, ASAT)
- Drive better quality of customer interactions and processes that will lead to customer satisfaction through proper identification of defects and root causes
Our most successful candidate will have:
- Six months experience in process transformation
- Ability to work in MS Office
- Ability to work in a fast-paced environment
- Pro-active ability in developing trust and professional rapport with employees and team members., work as a team-player
- Strong analytical skills., be able to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills., be able to communicate in a clear, constructive, and professional manner
All your information will be kept confidential according to EEO guidelines.
