We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.
If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.
The Customer Success team at Cruise is the primary human connection with our customers. In this role, you’ll be an early member of a critical team in a rapidly developing industry.
As a Content Manager you’ll have a direct impact on the experience of our customers and how they engage with the Cruise customer support. In this role you’ll work closely with our frontline teams to understand the overall support experience, helping to drive content initiatives. Lead small and large customer support content projects, develop and own project timelines, and identify potential blockers. Additionally, you’ll help to build internal and external knowledge articles to support our customers and internal support specialists. In this role you’ll be partnering with a variety of business units across the organization, including Operations, Product, Legal, Design, and many more.
Content creation / copywriting in a constantly evolving business environment. Anticipating content needs based on changes across various business priorities.
Exceptional spoken and written English: You are passionate about grammar, syntax, structure, and tone. You can craft tight content, explaining complex ideas in a simple manner.
Create impact by working with a variety of cross-functional collaborators to deliver on a shared objective.
Proactively link product insights and think critically about related or conflicting support logic.
Turn customer questions into useful content - knowledge articles, FAQs, templated replies, etc.
Model our lived behaviors to encourage others to do the same in their daily work.
4+ years of experience in a copywriting or technical writing role.
2+ years experience creating content for customer support in tech or other industries, where products and policies are complex and ever-changing.
Passion for identifying and articulating nuanced (at times technical) problems in plain writing.
An ownership mentality, always looking for opportunities to better your work product.
Exceptional written communication skills, ability to convey clear messages to a wide variety of users across modalities.
Demonstrated ability to organize and prioritize work in a fast-paced, ambiguous environment.
Comfortability working with modern content and productivity tools (Salesforce, Google Workspace, Confluence, etc).
Bonus points!
Previous experience in high-tech or transportation industry
Passion for the AV industry
Experience leading a program or team
The salary range for this position is $85,800 - $126,100. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives.
We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.
Vaccine Mandate.
At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event.
If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
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