This role will be based in London, United Kingdom.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn is one of the most trusted platforms globally, a place where our members invest their time, engage in meaningful conversations, build professional relationships, and do business. Within our Marketing Solutions business we are looking for a Lead Client Solutions Manager to join our team in achieving our goal of empowering businesses to reach, engage and convert their target audience on a scale.
The vision of LinkedIn’s Marketing Solutions (LMS) business is to create economic growth for every organization worldwide by helping marketers reach, engage and convert their audiences at scale. Through sponsored content in the feed (video, lead-generation forms, connected TV, carousel ads), personalized messages to your LinkedIn inbox (InMail), LinkedIn Events/Live and many other innovative formats, LinkedIn is transforming B2B (Business 2 Business) and high-consideration B2C (Business 2 Customer) marketing.
You will be part of the Global Accounts team, overseeing one of the largest and most strategic accounts of LMS. The role of a Lead Client Solutions Manager is to build and manage relationships with our clients, by discovering and executing against client objectives and serving as a trusted advisor and consultant. Lead Client Solutions Managers collaborate with their Account Director as well as cross-functional teams to drive growth within their customers. This involves deep understanding of clients business, understanding of their marketing objectives and goals and media strategies that emanate out of these, identifying economic and industry trends, consulting the client organisation at scale on our capabilities, troubleshooting and solving problems, providing ongoing marketing strategy consultation, as well as identifying areas where we can offer value that accelerate client revenue growth.
As part of the SA organization, the Lead Client Solutions Manager needs to effectively collaborate with over regions, scale learnings and best practices in order to drive stronger performance on the platform & leverage their own processes globally. They also represent the voice of the customer internally, addressing product concerns that impact the wider customer experience.
Core Responsibilities
LMS Product Mastery & Presentation
- Demonstrate deep expertise in LinkedIn Marketing Solutions (LMS) products and services, staying updated on all functionalities and enhancements.
- Educate and scale LMS knowledge across teams and clients, ensuring mastery of LMS features and solutions.
- Present LMS value propositions effectively to senior leadership and C-Suite stakeholders, positioning LMS as a critical tool for business transformation.
Post-Sale Strategy & Optimization
- Lead all post-sale activities including strategic planning, execution, performance measurement, and optimization of LMS solutions.
- Display strong sales excellence, grounded in Blueprint Sales Competencies, with a focus on transforming customer outcomes.
- Collaborate with clients to co-create long-term growth plans that drive increased customer spend and engagement.
Customer Insight & Industry Expertise
- Act as a trusted advisor, understanding customers' business objectives and challenges across the sales funnel.
- Map customer goals to LMS solutions, identifying opportunities to drive business results through innovative, industry-specific solutions.
- Provide industry thought leadership to clients, leveraging deep insights to inform their marketing strategies and solve specific business challenges.
Custom Solution Design & Differentiation
- Utilize persona, media, and industry expertise to design custom solutions that create a competitive edge for customers.
- Serve as a strategic partner to senior leadership and key decision-makers, helping them navigate investment decisions and maximize media mix effectiveness.
- Collaborate with LinkedIn’s marketing and product teams to inform solution development and customer-facing strategies.
Measurement & Analytics Expertise
- Provide thought leadership on advanced measurement solutions, ensuring clients can measure and optimize the performance of their LinkedIn investments.
- Teach customers advanced measurement techniques at scale, while also supporting the development of LinkedIn’s measurement capabilities.
- Stay informed of industry trends such as privacy, identity, and data security, advising customers on how these changes impact their business and media strategies.
Advocate for LinkedIn’s Culture & Values
- Embody LinkedIn’s values, championing Diversity, Inclusion, and Belonging (DIBs) initiatives and fostering a culture of allyship and inclusion.
- Lead by example, encouraging a growth mindset and helping others through change, both internally and with clients.
Collaboration & Influence
- Collaborate across internal teams, influencing without direct authority to act as the voice of the customer in product development and value delivery.
- Drive conversations with key internal and external stakeholders to accelerate value creation and build long-term customer partnerships.
Mentorship & Scaling Best Practices
- Share best practices and impactful strategies, mentoring and teaching others within the team to improve processes, systems, and customer experiences.
- Develop and share customer case studies that highlight success stories and scalable approaches.
Sales Operational Excellence
- Demonstrate excellence in sales operations, maintaining top-quality Virtual Engagement Meetings (VEM), pipeline hygiene, and account management.
- Teach and coach peers and customers on how to leverage internal systems and processes to create value and differentiation.
Forecasting & Business KPIs
- Develop accurate and advanced sales forecasting methodologies, mentoring peers to enhance pipeline accuracy.
- Meet or exceed business KPIs as defined by Segment/Market Sales Leadership, consistently driving for results and value creation.
Customer Enablement & Self-Sufficiency
- Coach customers on becoming self-sufficient in managing their LinkedIn investments, empowering them to optimize their spend and scale their own internal training programs.
Long-Term Growth & Strategic Planning
- Jointly design long-term growth strategies with top customers, proactively anticipating needs and reshaping conversations to maximize digital investment and wallet share.
Basic Qualifications:
- 12+ years of experience in client-facing & quota-carrying roles with internal stakeholder management experience.
- Ability to work across a complex and multi-layered client organization as well as global internal teams with a key focus on collaboration and managing multiple stakeholders.
- Background in digital marketing and experience with LinkedIn Marketing Solutions business.
- Business fluency in English.
Preferred Qualifications:
- Business Fluency in French/German
- Experience in global media client management
- Experience of thriving in a result-driven environment.
- Experience of using insights to drive commercial success.
- Experience and/or passion for digital media.
- Experience managing a large range of advertising budgets and campaigns.
- Ability to translate analytics and present them as insights and recommendations in a client facing setting.
- Ability to drive results and collaborate with major customers, creating relationships across many levels of a client.
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
- Ability to work independently and collaborate cross-functionally.
- Understanding of internet advertising technology and marketing automation.
Suggested Skills:
- Solution based Selling
- Global Media Selling
- Collaboration
- Stakeholder Management
- Education and Onboarding
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