Location: Venice, CA
Reports to: Assistant General Manager
Department: Operations
The Lighthouse is an innovative campus for creators and their teams, with locations in Venice, CA, and Brooklyn, NY. We are a creative playground designed for creators to Learn, Make, and Belong. Our mission is to assemble the creator collective, helping them grow and sustain their careers while provoking the next act of the creator economy. At The Lighthouse, creators flow seamlessly from ideation to production to publication, surrounded by peers in a collaborative and inspiring environment.
About the role:
In this dual role, you will prepare high-quality coffee drinks and grab-and-go cafe items. You will also lead customer interactions with a warm and friendly demeanor while providing exceptional service to the members of The Lighthouse. Our Cafe team will work collaboratively with the campus Assistant General manager to ensure our customers have a positive experience from the moment they enter The Lighthouse.
Here’s what you’ll do day-to-day:
- Prepare and serve a variety of espresso-based drinks, drip coffee, specialty salads, sandwiches, and provisions to members with exceptional service.
- Operate and Maintain cafe equipment and coffee machines with care and to brand standard.
- Communication with the Cafe Support team to manage the cleanliness, organization, and safety of the scullery kitchen and cafe.
- Assist with stocking and restocking coffee, milk, syrups, and other supplies.
- Provide recommendations and information about the menu.
- Kindle feedback to management team regarding best practices, menu decisions and, customer experience
- Greet customers warmly, creating a consistent cafe experience for all members, paying special attention to the details of the members expectations.
- Actively engage with customers in a positive and authentic way to help create a sense of belonging to the campus culture.
- Become an expert at operating the cafe Pos system (Toast)
- Ensure accurate and timely interactions with members
- Maintain a clean and organized cashier area.
- Handle customer inquiries, address concerns, and escalate to campus leadership with necessary
- Support Assistant general Manager in tracking daily sales, inventory, and low stock levels
- Work with the rest of the Barista / Cashier team in a senior capacity, providing guidance, mentorship, and support to ensure individual and collective success.
Here’s what we’re looking for:
- Previous barista or cashier experience at a cafe is a plus. We may be able to train in some cases for the right candidate.
- Remarkable customer service skills and attention to detail.
- Physical ability to stand for extended periods of time
- Ability to multitask and work in a fast-paced creator centric environment.
- Strong and efficient communication skills.
- Minimum one year experience managing a team of 3 or more
Physical Requirements:
- Ability to lift up to 30 lbs
- Frequent bending, squatting, climbing, and standing for extended periods.
- Will require daytime, evening, and weekend availability.
- Exposure to varying temperatures and outdoor conditions.
The anticipated rate of pay for this position is $23.00 an hour
The Perks:
- Competitive salary
- Opportunities for professional development
- Discounted food and beverage in cafe
- Medical, Dental, and eye care options available
- 401k
Our values:
At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.
The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.
