Experience: Four years of relevant work experience
Direct Reports: One
Location: Santiago
Work from 9 am to 6 pm EST hours (New York support)
Key Responsibilities:
- Lead a small, but geographically diverse team of Application Support Engineers to Identify, log, prioritise and manage incidents.
- Work with our user community to resolve their issues, and play a pivotal role in maintaining a proactive and efficient incident resolution process.
- Collaborate with Client Delivery, Product, QA, and cross-functional Engineering teams to address complex customer issues and foster meaningful relationships with end users.
- Lead and deliver strategies to elevate the quality and effectiveness of the entire support service.
- Drive automation initiatives to enhance operational efficiency.
What We Offer
- Employee benefits and discounts at “Atheneum Club”
- Ten administrative days per year as per internal regulations
- Additional annual leave allowances per year of tenure (up to 5 years)
- Continuous comprehensive training
