Lead Analyst, Payments Operations

Come Build a Better Financial Future for all Canadians 

At Neo, we’re building a more rewarding financial experience for all Canadians.  

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada. 

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years 
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The role

Neo Financial is looking for a full-time Lead Analyst, Payments Operations to join our Banking Engineering & Product teams in Calgary AB. Our team is made up of highly innovative visionaries who stop at nothing to develop cutting-edge financial platform technologies. Make your mark with transformative products and tech, alongside some of Canada’s most successful developers and product minds.

What you'll be doing:

• Oversee the "operating system" for the banking team by managing continuous intake and prioritization of organizational initiatives.
• Develop a deep understanding of the payment stack from operations, business and finance perspectives, and use the understanding to bring high-impact opportunities to the product roadmap.
• Own the end-to-end financial reconciliation function by setting strategy and standards for detection and mitigation, and designing workflows, tools, and automation.
• Collaborate with vendors (often owning and driving the relationship) and external partners to develop product plans that improve a financial platform integrating many APIs and different technologies together.
• Bring stakeholders together to ensure that non-functional requirements (scalability, security, reliability) are consistently a big part in developing product plans.
• Work closely with engineering, operations, finance, and customer experience teams to build the best product in the market.

Who we're looking for:

• A minimum of 3 years of experience working in payment operations or with technical products where you understand transaction lifecycles, financial reconciliation and authorization / settlement processes.
• Prior start-up or product experience, business analyst, management consulting, or engineering background is a strong asset
• Being a high achiever, willing to roll up your sleeves to learn about the banking and financial domain, able to share a nuanced opinion on what makes a platform great
• Capable of executing high-value projects with multiple stakeholders, while dealing with competing priorities
• Taking ownership over your work and outcomes and passionate about building world-class products with a world-class team

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities. 

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us 

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.