At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Latin America Recruiting Manager
Why We Have This Role
As Qualtrics expands our presence in Latin America, we need a passionate and strategic Recruiting Manager to help us find excellent, diverse talent across the region. You'll be the driving force behind hiring exceptional candidates across our bustling Mexico City hub and vibrant locations in Brazil, Colombia, and Argentina. In this important role, you’ll know how to manage an engaged, high-performing team and will be able to roll up your sleeves and recruit top talent yourself. You will own external recruitment agencies relationships and strategies to be mutually successful. You will own all relationships with key leaders in Latin America across all functions — sales, customer success, engineering, and more — making a real impact on our business trajectory in the region. You will report to the Head of Talent Acquisition and be an important member of the Global Talent Acquisition leadership team. Join us in creating a dynamic, diverse, and inclusive workforce that fuels the success and growth across Latin America.
How You’ll Find Success
- Proactive Problem Solver: You’ll thrive when faced with challenges, taking the initiative to understand team needs and navigate recruiting hurdles with creativity.
- Exceptional Communicator: Your ability to convey our culture and values energizes candidates and builds trust with hiring teams, creating a smooth hiring experience for all.
- Data-Driven Decision Maker: You love metrics! Use data to inform hiring strategies and improve processes, demonstrating the impact of your work while identifying opportunities for growth.
- Collaborative Team Leader: You will manage a small team of recruiters, fostering a high-performing environment that encourages innovation and collaboration, while ensuring alignment on recruitment goals.
- Agile and Adaptive: The SaaS landscape is ever-evolving, and so are you. You'll adjust priorities and methods on the fly to keep pace with our dynamic hiring needs.
How You’ll Grow
- Lead with Influence: Develop your leadership skills, inspiring and motivating teams to achieve exceptional results.
- Skill Enhancement: Sharpen your expertise in recruitment technologies, data analytics, and talent acquisition best practices through ongoing learning and development.
- Cross-Functional Exposure: Collaborate with various departments - from Go-To-Market to finance to engineering - gaining insights into different aspects of the business that will broaden your understanding of our overall operations. You and your team may have the opportunity to lean in and recruit for other regions across the globe.
- Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.
- Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.
Things You’ll Do
- Drive Hiring Success: Achieve ambitious hiring targets for the Latin America region, ensuring we attract and retain top talent across all departments.
- Lead and Mentor Your Team: Manage a small but effective team of recruiters, providing guidance while fostering a collaborative and innovative atmosphere. Be an an expert in capacity planning, ensuring the team is set up to successfully deliver hiring goals with excellent talent.
- Partner with External Agencies: Oversee relationships with recruitment agencies to supplement staffing needs and streamline processes, ensuring alignment with our culture and values.
- Hands-On Recruitment: Actively engage with candidates by sourcing and carrying requisitions for key roles yourself, ensuring a high-quality candidate experience.
- Collaborate with Stakeholders: Work closely with hiring managers and department heads to understand talent needs, delivering tailored solutions that meet our recruitment objectives.
- Optimize Recruitment Processes: Continuously assess and improve the recruitment process to enhance efficiency and candidate experience, using both data and feedback.
What We’re Looking For On Your CV
- Proven ability to recruit and hit team recruiting targets in high-growth tech environments, ideally with experience in SaaS or related industries and across multiple functions (Go-to-market, product and engineering, G&A, etc).
- Strong leader who can grow and inspire their team with a minimum of 3 years of leadership experience. Demonstrated success in leading diverse teams and managing multiple recruitment projects simultaneously across several countries in Latin America. Strong command of capacity planning.
- Experience in managing external recruitment agency partnerships to expand talent pipelines and improve sourcing strategies as needed.
- 8+ years of demonstrated success in personally hiring excellent and diverse talent through all sources — personal prospecting, direct applications, referrals, and agency support.
- Deep understanding of Latin American labor markets, benefits, and cultural nuances, with an appreciation for regional differences.
- Experience leveraging recruitment technologies and analytics to drive successful hiring processes. Data-driven, operationally minded leader.
- Ability to collaborate with and effectively work with global, geographically distributed team members and leaders.
What You Should Know About This Team
- Collaborative Culture: We believe that great ideas come from great teams. Our inclusive and supportive environment enables creativity and innovation to flourish.
- Impactful Contributions: Every hire you make contributes to shaping our company’s future. You’ll play a vital role in impacting lives and careers throughout Latin America.
- Commitment to Growth: We prioritize the personal and professional growth of our team members, investing in ongoing development initiatives to ensure you’re always evolving.
- Work Hard, Play Hard: We’re serious about what we do, but we’re not afraid to sprinkle in some fun! Expect creative brainstorming sessions and a light-hearted approach to team collaboration.
Our Team’s Favorite Perks and Benefits
- Annual Experience Bonus
- Beautiful and energizing Mexico City office space with an open concept and snacks to fuel your work
- A comprehensive package consisting of competitive base salary, bonus, equity and benefits
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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