Language Access Project Manager

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

WellPower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

WellPower is seeking a strategic, detail-oriented Language Access Services (LAS) Project Manager.  The Language Access Services team ensures that the organization’s commitment to communication equity is a robust and streamlined implementation of culturally and linguistically appropriate services.  

The LAS Project Manager will be responsible for coordinating spoken languages, building out a network of external interpreters as independent contractors, building/maintaining systems and procedures, maintaining contracts, and analyzing/reporting on linguistic data. Please note that a substantial part of this role is coordinating interpreting services including scheduling and onboarding staff onto a new language access platform.  

Learn more about WellPower:

Compensation and Benefits:

• $65,365 - $70,000 per year

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges.  We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower’s benefits plan. For a full description of benefit offerings, please visit: https://WellPower.org/workplace-of-choice/.

Essential Job Functions: 

Coordination: 

• Coordinate all spoken language requests and provide support and coverage for ASL Coordinator as needed for ASL requests. 

• Onboard all staff onto the language access platform (Boostlingo). 

• Provide consultations related to language access to staff as requested. 

• Work with temporary staffing agencies and independent contractors to ensure quality, efficiency, and affordability of services. 

• Manage the process for interpreting technology and equipment used on-site to support interpretation. 

 Language Access Services (LAS):  

• Develop and oversee the budget, ensuring efficient resource allocation, preparing reports, tracking expenditures, and adjusting spending as necessary to achieve financial objectives. 

• Create a network of external interpreters to be used as independent contractors. 

• Oversee all contracts pertaining to language services. 

• Represent the DEIB team by participating in workgroups and meetings across the organization. 

Organizational Culture & Collaboration: 

• Deliver training programs for staff on language access policies, the use of interpretation services, and cultural competency. 

• Conduct needs assessments and surveys to identify language access gaps and prioritize service improvements. 

• Promote cultural proficiency in all aspects of the organization’s functions and programming. 

• Actively enhance the organization’s link to information and resources for members of underserved and underrepresented communities. 

• Maintain a trauma informed environment of wellbeing through language access lens.
• Other similar duties as assigned. 

Strengths : 

• Use tact and discretion in communications, including maintaining confidentiality with employee information and consumer information obtained while interpreting. 

• Work well with diverse populations within and outside the organization. 

• Demonstrated ability to work effectively with community organizations, government agencies, foundations, not-for-profit, and other community partners. 

Education &  Experience:

• Bachelor’s degree and 3+ years experience in DEIB, Language Access or Mental Health experience,  or Master’s degree and 2+ years experience. 
• 2+ years of project management experience.
• Experience in a mental health setting is not required. 

MEET THE LANGUAGE ACCESS SERVICES TEAM: 

Leslye C. Steptoe, Chief Engagement & Culture Officer (she/her)  

StrengthsFinder 2.0 Top 5 Talent Themes: Learner, Achiever, Context, Positivity, Arranger          

“One of the best things about our department is that our work allows for a lot of variety. A day in the life of a Diversity, Equity, Inclusion & Belonging team member is never predictable! This position is a great opportunity for a person who thrives in that kind of environment, and who is deeply committed to culture and community.”   

Shannon Alicea, Interpreting Services Coordinator, ASL Staff Interpreter (she/her)  

StrengthsFinder 2.0 Top 5 Talent Themes: Responsibility, Individualization, Relator, Intellection, Developer   

“Hello and Welcome! The Language Access Services team strives to create a similar experience for each person we serve so that they may participate in their recovery equitably. As an interpreter, we work on the Diversity, Equity, Inclusion & Belonging team to emphasize the broader perception of the whole person. Working on this team will challenge you to stretch your thinking about culture, intersection, and accessibility, while supporting your journey and valuing you and your experiences.”    

Lakeysha Molock, Vice President - Diversity, Equity, Inclusion & Belonging (she/her)  

StrengthsFinder 2.0 Top 5 Talent Themes: Communication, Achiever, Input, Woo, Positivity  

“Our Language Access Services team strives to ensure that staff and the people we serve receive services and communication in a language of their preference. I look forward to the person in this position leading a team that implements culturally and linguistically appropriate services.     

Lynnet Sanchez Martinez, Spanish Staff Interpreter (she/her)   

StrengthsFinder 2.0 Top 5 Talent Themes: Empathy, Input, Consistency, Harmony, Activator   

“As part of the DEIB team, I have the privilege of working with people we serve of all ages, across different WellPower sites and different teams. I am always pleasantly surprised that everyone at WellPower strives to include diversity, equity and inclusivity and belonging in the services offered to the people we serve. I am very happy to be part of the Language Access Services team that acknowledges the need for improvement through a language justice lens, dialogue and learning opportunities.”  

David Siso, Spanish Staff Interpreter (he/him)  

StrengthsFinder 2.0 Top 5 Talent Themes: Context, Includer, Arranger, Connectedness, Positivity  

“I am happy to be part of the Diversity, Equity, Inclusion & Belonging team. My role as an interpreter for the language access services team is to make sure communication between providers and the people we serve is accurate and correct. By looking at communication through a language justice lens this helps to assure everyone has access to the care they need, which in turn makes our community stronger and more united!”  

Vivion Sloan, PhD, ASL Staff Interpreter (she/her) 

StrengthsFinder 2.0 Top 5 Talent Themes Talent Themes: Arranger, Learner, Achiever, Developer, Strategic 

“I am a career ASL interpreter and former professor with a PhD in Linguistics.  Being an ASL interpreter with WellPower’s Language Access Services and DEIB team (Diversity, Equity, Inclusion and Belonging) is a fantastic experience!  The team is full of talented, hardworking, and smart people who share a vision for inclusivity and accessibility, and who strive to recognize each person’s full identity.  I love working on a team with a goal of providing access to mental health services to often marginalized and underserved populations.”  

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