The Department Supervisor (DS) will work under the general direction and guidance of the Department Manager and Laboratory Operations Management. The DS will perform job duties in accordance with GMPs, policies and procedures, and testing requirements. The DS will be responsible for training/advising of technologists and support staff and providing specialized expertise in assigned technical areas. The DS will handle laboratory proficiency testing/reporting and evaluate/recommend new testing procedures. The incumbent will apply technical skills and knowledge as it relates to laboratory results and accreditation, handling technical support issues for the department. Also responsible for critical review of patient results and reporting.
ESSENSITAL JOB DUTIES
- Supervise the day-to-day operation of the department to insure smooth flow of samples and testing.
- Oversees the scheduling of staff to ensure production schedules are met.
- Counsels staff with regard to problems encountered in daily operations.
- Works with Quality Assurance to resolve client complaints by investigating problems, developing solutions and making recommendations to management.
- Identifies process improvements to better meet client expectations and company objectives.
- Recommends new equipment for the department.
- Oversees the monitoring of inventory/ordering by establishing and maintain par levels and re-stocking points for supplies and reagents
- Performs duties in compliance with all applicable regulatory and accrediting agencies.
- Supports Eurofins DPT’s business philosophy, leadership values and ethics.
- Assures technologists are adequately trained. Provides training and technical advice to technologists and other support staff. Promotes uniformity in the implementation of policies and procedures.
- Performs technologist job duties as needed to support appropriate staffing levels.
- Assures that reviews of test results are timely and accurate and have involvement with reporting patient results.
- Compiles statistics.
- Tracking and trending of department data.
- Counsels laboratory staff with regard to problems encountered in daily operations.
- Oversees the checking and transfer of data as necessary and takes steps to correct possibly inaccurate data prior to continued processing or release.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
- 4+ years of microbiology experience
- Bachelor’s Degree in a chemical, physical, biological science or a clinical laboratory science/medical technology program by an accrediting institution. Knowledge of regulatory requirements in both the CAP/CLIA setting as well as knowledge of FDA, and industry standards
- Must be able to interpret and apply government and industry regulations
- Excellent and effective written and oral communication skills, including presentation skills and interpersonal skills
- Exceptional cross-functional team leadership skills and ability to work in close collaboration with others
- Strong organizational and planning skills as well as strong attention to detail
- Ability to work independently with limited supervision, adapt to change and manage multiple tasks
- Ability to analyze, define and effectively convey difficult and complex issues in a way that accurately communicates the issues to leadership
- Ability to problem-solve and make decisions on complex issues, often in a cross-functional team setting
- Technical knowledge of applicable regulations
- Effecting operations of a clinical reference laboratory
- Analytical thinking and communication skills
PHYSICAL REQUIREMENTS
- Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
- Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
- Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
- Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions
The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POTENTIAL ENVIRONMENTAL FACTORS
- This laboratory carefully maintains all hazardous materials. All employees must abide by Eurofins DPT’s Safety and Exposure procedures. This includes using the provided safety clothing and equipment.
- For a list of potential chemical hazards, see appropriate SDS sheet.
Compensation:
Schedule:
- Monday-Friday 12:00pm-8:30pm
What we offer:
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
