Laboratory Customer Relations / Project Manager - Eurofins Built Environment Testing - Burlingame, CA

Customer Relations / Project Managers are the primary point of contact for all Eurofins Built Environment Testing clients. They should be well spoken, knowledgeable, responsive, and proactive in communicating with clients to provide total client satisfaction.

Essential Duties and Responsibilities:

• Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.
• Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team
• Manage and provide timely responses to client inquires and ensure resolution of issues or complaints related to the management of projects and status of work in progress.
• Responsible for maintaining clients’ accounts with up-to-date account preference information.
• Work closely with Laboratory Support to ensure proper receipt and login of samples.
• Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff.
• Develop strong business relationships and familiarity with clients to further enhance client service and sales.
• Ensure that clients receive the proper sampling supplies by coordinating requests for products.
• Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention

• BS degree in Biology or related science REQUIRED
• Experience: 2-5 years minimum Customer Service preferred
• Experience working in the Indoor Air Quality field is preferred
• Familiarity with a laboratory setting is preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
• Travel within California and to Arizona will be required during training 

Additional Skills:

• Excellent written and verbal communication skills
• Computer literate (Office suite, Adobe PDF)
• Prioritization and on-time execution of tasks
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-paced environment

Compensation Range: $68,640 - $75,000 annual salary depending on experience and qualifications.

Position is full-time, Monday - Friday 9:00am - 6:00pm. Qualified candidates currently living within a commutable distance of Burlingame, CA are encouraged to apply.

Travel within California and to Arizona will be required during training 

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.