Laboratory Billing Manager

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics has an opening for a Billing Manager who wants to continue to learn in order to allow our company to grow. This position is a Monday – Friday, Remote role.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

The Billing Manager works with the Associate Director, Billing Operations to provide direction and leadership to department staff. In this role, the Billing Manager supervises, trains, and motivates employees to achieve peak productivity and performance, champions continuous improvement, and exhibits excellent teamwork. The Billing Manager oversees the Missing Information (MI), Error Processing, and Billing EDI teams

Responsibilities:

• Oversees overall workflow of the assigned front end billing units; assures that tasks are accurately performed in a timely manner to meet targeted deadlines and goals
• Monitor and resolve unpriceable and unbillable accession issues, and communicate status and updates regularly
• Audit individual payor and client reports regularly to ensure quality and effectiveness
• Monitor and resolve claim rejection issues, working cross functionally and interdepartmentally to identify payer requirements, perform system updates, resolve enrollment and contracting issues, process clearinghouse and payer rejections, and communicate training or business opportunities
• Review various reports, including unbilled AR and clearinghouse claim rejections, to identify trends, gaps, and problem areas for review and plan improvement
• Assist with technology implementation (automation), including project planning and management, performing QA and necessary approvals, and communicating changes
• Regularly report on team effectiveness to establish production and quality standards
• Handle escalated issues with clients, physicians, payers, and vendors
• Train and coach team members; provide performance feedback and discuss goals monthly

Experience, Education and Qualifications:

• High School Diploma required, Associates Degree preferred
• 7+ years demonstrated financial services management experience within a laboratory setting; specifically, medical billing expertise
• Thorough knowledge of the complete Revenue Cycle
• In-depth understanding of molecular diagnostic billing requirements, payer billing rules, payer coverage and medical policies, and client customer service
• Working knowledge of appropriate coding systems, CPT ICD-10 and HCPCS, LCD/NCD, and other billing requirements for clean claim submission
• Champions new initiatives: acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively