Startup Jobs
Post a Job

AppZen, Inc. is hiring a

L2 Technical Consultant

Pune, India
Full-Time
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

Responsibilities:

  • Providing 2nd level technical support to customers and partners
  • Interacting with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team
  • Reproducing customer issues, file bug reports and coordinate the delivery of fixes.
  • Analysing and collecting customer data: log files, Java stack traces, thread dumps,
  • Authoring knowledge base articles and driving internal knowledge sharing
  • Working off routine hours on occasion
  • Should be ready to work in a 24*5 shift environment.

Must-Have:

  • Hands-on experience with Java or Python.
  • Good understanding of Relational Databases Hands-on experience in writing SQL queries
  • Good understanding of JSON and web services-based API’s. Hands-on experience with log analysis tools such as Kibana.
  • Ability to understand our business applications quickly.
  • 4+ years in Level 2 support in a SaaS company.

Apply for this job

Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Technical Consultant Q&A's
Report this job
Apply for this job