L1 Helpdesk Engineer

Company Overview

Glass Lewis is the world’s choice for governance solutions. We enable institutional investors and publicly-listed companies to make sustainable decisions based in research and data. We cover 30,000+ meetings each year, across approximately 100 global markets.

Our customers include the majority of the world’s largest pension plans, mutual funds, and asset managers, collectively managing over $40 trillion in assets. We have teams located across the United States, Europe, and Asia-Pacific giving us global reach with a local perspective on the important governance issues. Founded in 2003, Glass Lewis is headquartered in San Francisco, California with additional offices in Kansas City, Missouri; Paris, France; Limerick, Ireland; Karlsruhe, Germany; Sydney, Australia; Tokyo, Japan; and Manila, Philippines.

We are seeking a motivated and detail-oriented L1 helpdesk Engineer to join our IT Operations team. The successful candidate will be responsible for maintaining and supporting our Windows-based systems users. The role offers an excellent opportunity for growth and development within a dynamic and collaborative environment.

Key Responsibilities:

• End user support across a wide range of Microsoft tools and applications to resolve hardware and software issues
• Install, configure, maintain and deploy Windows workstations and Laptops
• Perform regular system updates, patches, and backups
• Manage user accounts, permissions, and access controls
• Assist in the implementation and maintenance of security measures to protect systems and data
• Document system configurations, procedures, and troubleshooting steps
• Collaborate with other IT team members to plan and execute projects
• Monitor system performance and troubleshoot issues to ensure high availability and reliability
• Work with the regional teams to provide a 24*5 follow the sun support model

Requirements

• Bachelor's degree in Computer Science, Information Technology, a related field or equivalent practical experience
• 1-2 years of experience in a similar role, preferably in a Windows environment
• Strong knowledge of Windows operating systems (Windows 10/11, Windows Servers)
• Familiarity with Active Directory, Group Policy, and practical networking
• Experience with Azure Active Director, Virtual desktops and infrastructure / cloud computing
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Experience:

• Degree or equivalent experience
• Experience with virtualization technologies (VMware, Hyper-V)
• Knowledge of backup and recovery solutions
• Familiarity with ITIL practices and methodologies