São Paulo, Brazil

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

The KYC Team Leader is responsible for leading a team of professionals focused on reviewing documentation needed for account and payment method verification. This role is pivotal in upholding the trustworthiness of our operations and providing excellent service to our customers.

As a Payments & Fraud Team Leader you will:

Monitor workload and efficiently allocate the internal capacity
Monitor quantitative and qualitative KPIs and provide relevant feedback
Provide training and support to KYC agents
Monitor system and automation performance
Review and update KYC processes and policies, ensuring compliance with regulatory requirements and industry standards
Identify pain points, work in process improvement and optimization
Undertake ad-hoc projects assigned by Compliance
Collaborate with other departments to ensure seamless KYC operations
Stay updated on regulatory requirements and industry best practices related to KYC, ensuring compliance with relevant regulations and guidelines
Collaborate with the Technology and Product teams to continuously improve existing verification flows

What you will bring:

Proven experience in implementing KYC procedures preferably in the iGaming industry or related sector
Excellent leadership and team management skills
Excellent organizational and communication skills
Strong analytical and problem-solving skills
Familiarity with relevant regulatory frameworks and compliance requirements in the iGaming industry
Strong interpersonal skills, with the ability to collaborate effectively across departments and cultures
Excellent attention to detail and a commitment to maintaining the integrity of the company’s operations
Good knowledge of Microsoft Office/Google Suite
Good verbal and written communication in English

Kaizen Gaming Perks

🕑 Hybrid model of working;
🏃 A buddy will support you with your onboarding;
💸 Competitive salary package and bonus scheme;
👩‍⚕️ Health insurance for you and your family;
💰 Monthly meal allowance
⭐Developmental 360° feedback framework;
📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

Apply for this job

Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Team Leader Q&A's

Report this job