We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Our team is growing and is now looking for a KYC Agent. In Kaizen we believe that investing in our people is the key to success. That's why we strongly encourage any current employee who is interested and meets the eligibility criteria for the role to apply.
Let's start with the role
The KYC Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures.
As a KYC Agent you will:
- Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
- Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging;
- Verify documentation and approve withdrawals;
- Communicate with other departments, following pending issues related to customer's identification or withdrawal;
- Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team;
- Guarantee the secure and confidential management and sharing of sensitive information;
- Ensure compliance with all AML laws and regulations;
- Update customer database and improve past data entries;
- Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams;
- Generate high-quality reports;
- Participate in cross departmental projects.
What you'll bring
- Availability to work on shifts, including nights and weekends.
- Observation and attention to detail;
- Service Orientation — Actively looking for ways to help customers;
- Communication and organizational skills;
- Good skills in Google Suite and MS Office (Including Power BI)
- Good Knowledge of English language (Verbal and Written);
- Relevant working experience in a back-office role will be considered an asset.
#li-hybrid
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