Under the guidance of the KOHO Store Manager and Key Holders, the Sales Associate will serve as a brand ambassador, embodying our values and delivering exceptional, white-glove service to customers while contributing as a strong team player.
ESSENTIAL FUNCTIONS:
- Deliver unique and personalized shopping experiences for every customer.
- Execute daily company directives as instructed by the management team, including operational policies, dress code, business initiatives, loss prevention, sales goals, and mall initiatives.
- Maintain an organized and clean store environment, including the cash wrap area, stockroom, and office.
- Follow health, safety, and sanitation standards for all products.
- Manage receipt of shipments and ensure timely replenishment of stock.
- Support the execution of store visual directives and standards as provided by the management team, completing changes promptly on specified dates.
- Implement all promotions accurately and on schedule as directed by the management team.
- Monitor product shelf life for quality assurance and communicate with the management team as needed.
- Meet or exceed daily individual sales goals, tracked through key performance indicators (KPIs).
- Assist customers as needed, including greeting, handling calls, product sales, cash transactions, answering product questions, and maintaining a clean and safe shopping environment.
- Provide a grand-class experience for every customer interaction, ensuring exceptional service in every engagement.
OTHER RESPONSIBILITIES:
- Adhere to all company policies and procedures, ensuring duties are performed and standards are upheld.
- Execute additional work-related tasks as assigned.
- Implement and maintain loss prevention, security, and safety protocols to safeguard company assets.
- Regular attendance is required for the position.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- High School Diploma or equivalent.
- Minimum of one (1) year of retail experience, preferably in a food retail environment.
- Ability to embody our brand and deliver memorable, high-quality customer experiences.
- Strong verbal communication, interpersonal, multitasking, and customer service skills.
- Must be able to work flexible schedules, including holidays, weekends, and evenings, to meet the business’s needs.
PHYSICAL DEMANDS:
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Occasional: Squatting; stooping; crouching; and stair climbing.
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Frequent: Standing; walking; sitting; climbing; bending; forward reaching; twisting; side bending; overhead reach; grasping; use of hands, finger dexterity; eye-hand-foot coordination; handle or feel objects, tools, or controls; reach with hands and arms; lift, carry and/or move up to 50 lbs. and talk or hear.
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Constant: Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
COMMUNICATION DEMANDS:
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Occasional: The position requires talking to outside trade persons/vendors; verbal communication to outside trade persons/vendors; supervising others; written communication to co-workers; training/giving verbal instructions; visiting/working at different worksites.
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Frequent: The position requires talking to co-workers; talking on the telephone; responding to written or verbal requests of co-workers; receiving verbal instruction; receiving written instruction; writing/composing written language.
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Constant: The position requires reading, computer functions.
WORK ENVIRONMENT:
- Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1) While performing the duties of this job, the employee is in an office or store setting and not normally exposed to weather conditions.
- 2) The noise level in the work environment is light to moderate.
