Knowledge Manager

The Knowledge Manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of all knowledge. They are required to work alongside stakeholders, internal and external, to promote the usage of the organization’s knowledgebase. Knowledge managers are expected to keep themselves and the delivery teams accountable for compliance to our customers’ expectations and strategy. They are also responsible for communication and promoting collaboration.

The ideal candidate possess soft skills such as great leadership, effective communication, problem-solving, coaching, and teamwork skills. These skills will aid in promoting a culture of knowledge. As a knowledge manager, you will be well-equipped with the knowledge base features, functionality and be able to communicate this to teams effectively.

Duties – What you’ll be doing

• Define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill level
• Promoting collaboration and knowledge sharing through defining, supporting and encouraging the use of knowledge to employees of all skill levels and roles
• Controlling the accessibility and flow of knowledge within the organization and to external parties
• Helping capture new knowledge with the usage of a knowledge base
• Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
• Providing relevant coaching, training and support to champion a knowledge management culture

• ITIL Foundation Certificate desirable
• Ability to work autonomously as well as contribute in a team and professional environment
• Good communication (verbal and written) and interpersonal skills
• Good time management skill
• Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
• Have a strong focus on customer service
• Strong planning and organising skills
• Strong reporting and analytical skills with attention to details
• Strong problem-solving skills
• High level of initiative and self-motivation

This role does require the successful applicant to be an Australian Citizen and hold or be able to attain a Defence NV-1 security clearance .

What you'll love At Leidos, you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. 

As a business we are focusing on setting people up for growth and success, so individuals can develop specialist skills and make significant contributions whilst broadening their experience within the cyber security field.  If this sounds like you and you have the right attitude coupled with the willingness to challenge yourself and want to be in a team delivering security capability for government – apply today.

We embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.