Knowledge and Content Manager

Duties and Responsibilities

• Content and Knowledge Management Strategy:
• Provides strategic oversight for PIO knowledge and content to ensure efficient management systems, development of content in line with organizational standards, timely access to and distribution of useful information and content, and development of clear governance models.
• Under the guidance of department leadership, determines priority areas for development and management of content.
• Creates and fosters a departmental culture that promotes transparency and knowledge sharing through communication, workflows, training, and creation of ongoing feedback loops.
• Content and Knowledge Creation and Management:
• Updates and maintains a centralized and easily searchable knowledge base that stores and organizes useful and relevant information for leadership and staff. Ensures that PIO employees have timely access to needed information and resources.
• Ensures standardized knowledge and content management through development and documentation of governance, standards and practices, and templates. Ensures content is accurate, up-to-date, and adheres to organizational standards and guidelines.
• Develops mechanisms and systems for management, organizing, updating, sharing, and disseminating PIO knowledge and content with PIO Executive Team to allow for program development, transparency, and rapid decision-making.
• Identifies opportunities for innovation and continuous improvement in content and knowledge management processes.
• Stakeholder Engagement:
• Collaborates with program and project managers to review existing materials and develop and collate content for a diverse portfolio of PIO programs at various stages of program and project lifecycle.
• Liaises with other CDC Foundation departments – including IT and communications – as the office-level representative for PIO knowledge management.
• Addresses and resolves content-related feedback from peers and CDC Foundation leadership.
• Other:
• Serves as a department-level resource and subject matter expert on relevant enterprise resource planning (ERP) systems.
• Participates in and/or leads special projects and other duties as assigned.

Qualifications and Necessary Skills

• Bachelor’s degree in from an accredited college or university with a minimum of 5 years of experience with knowledge management systems/tools, developing content, and/or managing content.
• Skills, proficiency, and experience in knowledge and content management including collating and writing content; creating and documenting processes; establishing a governance model; and developing and managing systems.
• Excellent writing and editing skills including skills and ability to make decisions about content selection, revisions, and removal.
• Strong project management skills with the ability to prioritize activities under tight deadlines and manage across different levels of an organization and external partners.
• Strong technical skills including word processing, spreadsheet development and management database management. Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams and Outlook) required.
• Advanced experience with ERP systems and software packages used to manage day-to-day business activities such as knowledge management and/or project management. Experience using Smartsheet, SharePoint, and Salesforce preferred.
• Experience with user experience (UX) and user interface (UI) design preferred.
• Excellent written and verbal communication skills with high attention to detail.
• Ability to think creatively and solve problems in a timely and efficient manner
• Outstanding interpersonal and teamwork skills; collegial; energetic; and able to develop productive relationships with a diverse team of colleagues and partners.
• Ability to handle confidential information in a discreet and professional manner.

About the CDC Foundation

• The CDC Foundation helps CDC save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC’s critical health protection mission. The CDC Foundation manages hundreds of programs each year impacting a variety of health threats from chronic disease conditions including cardiovascular disease and cancer, to infectious diseases like rotavirus and HIV, to emergency responses, including COVID-19 and Ebola. Visit www.cdcfoundation.org for more information.