ABOUT US
Fashion Nova is a fashion-forward, trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. We use our platform to spread positivity with brands for women, men, curve, luxe, sport, swim, beauty, and kids. We are obsessed with creating the best experience available for our customers and team members.
Fashion Nova was built on the backbone of individuality and inclusiveness. Our brands are worn and celebrated worldwide by customers, celebrities, and influencers because of our uniquely creative and talented employees.
ROLE OVERVIEW
The Keyholder you will oversee all aspects of store performance through sales management, operational and team member functions, and visual aesthetics within the retail environment.
Must be available to work at least two out of the three weekend days - Friday, Saturday, Sunday - each week, and to work shifts of no less than four hours.
RESPONSIBILITIES
Customer Service
- Demonstrate extraordinary service by leading by example on the sales floor
- Greet customers in a timely, professional, and engaging manner
- Provide the highest level of personalized client experience to our loyal and growing customer base
- Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
- Be able to drive business through reacting to customers’ needs and wants
- Build and maintain client relationships
- Meet and exceed sales and productivity goals as an individual and as part of the store team
- Always acts in the best interest of the customer
General
- Arrive on time and is floor ready with a professional presence in line with the brand
- Maintain a visually enticing store that is neat, clean, and organized
- Respond promptly to internal and external communication
- Multi-task in a fast-paced environment
- Understanding of receiving and processing merchandise|inventory management
- Process sales and returns through the POS systems with accuracy and efficiency
- Perform daily operations and closing procedures
- Protect store assets and inventory
- Participate in monthly and seasonal inventory counts
- Be proactive and take initiative
- Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines
Leadership
- Demonstrate shop ownership and lead when the store manager is not present
- Support the store manager in all aspects of running the store
- Operate business profitably and minimize potential for loss
- Ensure a positive work environment through recognition and motivation
- Resolve team member concerns fairly and in a timely fashion
- Support new initiatives
- Fairly delegate responsibilities to the sales staff
- Train and coach team members on effective sales techniques and product knowledge to improve their performance | support the growth of your team, and to increase sales.
- Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities
ROLE REQUIREMENTS
- Minimum two years of experience managing a fashion retail environment
- Technological competency; experience with NetSuite, Shopify and Gladly desired
- Computer literacy, data entry and data processing skills
- Energetic, confident, and adaptable personality
- Strong leadership, critical thinking, and problem-solving skills
- Excellent communication and organizational skills
- Detail-oriented
- Passionate about working for an inclusive, values driven brand
- Ability to foster an inclusive and respectful working environment
- High School Diploma | GED
- Availability to work a flexible schedule including holidays and weekends
Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.
