Key Holder

Essential Functions:

• Supports and/or performs opening duties on behalf of management (i.e. open registers, “mini floorset” with new collection, rearrange any racks/tables that don’t align with daily collection, restock products and supplies)
• Supports and/or performs closing duties on behalf of management (count and close registers, place daily deposit in safe, straighten/organize entire store and back room, take full hanger hampers to the back for warehouse team to pick up in AM, send closing text to entire team with daily updates/any items needing to be restocked in the morning and communicating any issues needing to be addressed)
• ·       Ensures sales floor is clean, organized and aesthetically pleasing at all times
• ·       Follows "VICI five-star service expectations" when greeting and supporting customers
• ·       Handles all customer issues regarding orders and returns; escalates customer concerns with urgency
• ·       Style and sell product to customers in person and over the phone; meets or exceeds sales goals
• ·       Package, label, and ship any phone orders
• ·       Acts as backup to management on an as needed basis
• ·       Maintain excellent knowledge of all company's products and department policies
• ·       Makes recommendations to improves processes that will improve department productivity
• May perform other duties as assigned in support of the overall success of the company

Competencies:

• Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change
• Demonstrates a high degree of personal and professional integrity
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
• Strong customer service orientation; demonstrates a kind and gentle approach with customers
• Ability to work independently, be self-motivated and work effectively in a team environment
• Skilled at communicating clearly both verbally and in writing
• Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues
• Demonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)


Work Environment:
• Works in an indoor environment, temperature controlled
• Standing and walking for long periods, sitting intermittently
• Use office equipment such as computer, mouse, keyboard, printer
• Occasionally lift or pull up to 30 pounds
 
Education and Experience:
• High school diploma required
• 1-3 years prior experience in retail
• Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level


Expected Hours of Work:
• This is a full-time position, work schedule may include evenings and weekends
• 40 hours a week, Morning Shift and Afternoon Shift.