Job Title: Key Holder / Shift Supervisor / Shift Lead
Department: Merchandising
Reports To: Manager – Team Store
Status: Part-Time
Primary Objective: Responsible for assisting in the day-to-day operations of the Mariners Team Store and directing sales floor operations in the absence of Store Manager.
Essential Functions:
Store Opening/Closing
- Open/Close POS registers
- Execute bank change runs and perform monetary drops as needed.
- Monitor store email for information and direction.
- Ensure store is open during posted hours and secured at close.
Manager Support
- Monitor, evaluate, and communicate staff performance to Store Manager.
- Monitor expenses and staffing levels.
- Provide leadership in all areas of guest service, sales and merchandising.
- Support Store Manager in decision making.
- Assist with training and motivating Staff.
- Help direct sales floor operations.
- Uphold company policies.
Project Execution
- Plan/Execute projects daily with staff.
- Ensure completion of staff’s daily task assignments.
- Receive and merchandise freight.
- Perform POS transfers between stores.
- Will perform other duties as assigned.
Store Merchandising
- Assist store with visual merchandising and display, including seasonal and promotional merchandising.
- Maintain a clean and organized store environment. Actively organize, size and straighten displays throughout shift.
- Assist with store freight as needed, including unloading, and moving boxes and other containers of merchandise in a timely manner.
- Use provided tools such as step stools and portable display racks to set up and display or arrange merchandised for sales promotions as assigned.
Guest Experience
- Adhere to the Mariners Selling System with all guest interactions.
- Approach all guests with a friendly and helpful demeanor; assist them with merchandise and make merchandise recommendations when asked.
- Maintain comprehensive understanding of current merchandise and promotions in all categories along with general ballpark knowledge.
- Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
- Complete guest checkout transactions on store’s POS/computer system and balance register at the end of shift.
- Address any guest concerns resulting in a positive outcome
Education and Experience:
- High school diploma or GED required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
- A minimum of one year of Key Holder and/or Retail Sales experience required.
- Prior visual merchandising experience preferred.
Competencies, Knowledge, Skills and Abilities (KSA's):
- Knowledge of or ability to learn Point-of-Sale
- Must be dependable and reliable to report to work on-time when scheduled.
- Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt manner. Identifies and corrects errors. Is careful, alert and accurate, paying attention to details of the job.
- Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
- Makes decisions and takes actions that contribute to exceptional experiences for guests.
- Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests. Is diplomatic, tactful and professional in all forms of communication.
- Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
- Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
Physical Activities and Working Conditions:
- Must be able to work game days, evenings, nights, weekends, and holidays.
- Must be able to move up to 50 lbs. occasionally and up to 20 lbs frequently.
- Frequent to constant walking and standing on concrete or carpeted floor.
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Must be able to climb ladders and stairs
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Repeating motions that may include the wrists, hands and/or fingers. (Computer, keyboard, mouse and telephone, performing clerical functions)
The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members. The anticipated starting pay for this seasonal role is $24.00 per hour.
All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.
This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.
