Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities.
Our Vision
Be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services.
Our Values
- People first: We empower and elevate the service provider, the consumer, and their communities.
- Act like an owner: We take responsibility for our actions and their results.
- Work as a team: We collaborate and care about the success of our team and others.
- Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity.
Interested in joining us? Read on for more.
In anticipation of the increasing scale and complexity of the business, we’re now looking for a leader for the Key Account management team.
Your responsibilities:
- Develop trusted relationships with a portfolio of large and important accounts.
- Acquire a thorough understanding of key customer needs and requirements.
- Provide customized support to configure the application (onboarding).
- Be a communication link between Key Accounts and Booksy.
- Resolve issues and problems faced by customers and address complaints to maintain their trust and confidence.
- Work closely with the Head of Sales and play an integral role in generating new sales that turn into long-term relationships.
- Work closely with the Head of Marketing and play an integral role in building, maintaining and deepening relationships with Booksy Ambassadors.
- Acquire advanced and in-depth product knowledge.
- Attend meetings with potential high value providers.
- Review, create and analyse reports to improve team performance and propose improvement initiatives.
- Coach, manage and mentor the team: leading meetings, performing 1:1, listening to and giving feedback, guiding the team to achieve objectives.
- Participate in training sessions or recruitment processes.
- Participate in trade fairs in different cities to support current and potential clients.
- Participate in ad hoc projects, with other teams or markets.
Requirements
- 5+ years of experience in similar areas, Customer service, Sales roles
- Start up / scale up experience preferred, but not required
- A background in beauty, technology, or even both
- Proven experience in managing people, plus the ability to roll up your sleeves and be hands-on when needed
- Excellent communication skills, both written and verbal, and an ability to communicate effectively at all levels of an organization, including executive reporting
- Fluency in English (C1+), Spanis, French, other languages are a plus
- Global experience and understanding of working across international markets
- An open mind and an agile way of working
Benefits
- The opportunity to be part of something big - the world’s fastest growing beauty marketplace.
- Flexible working hours and opportunity to work remotely within your country.
- Work in a welcoming team which is always ready to help.
- Opportunity to develop in an international environment - we have teams in 6 countries.
- Additional benefits that might differ depending on the location.
