Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt's success in Malta. As Wolt grows both in scale and scope of offering, the strength of our account management team must develop with it.
As a Key Account Management team member, you will manage an exclusive portfolio of top-tier restaurant accounts. Your mission is to forge stronger bonds, help your partners succeed, drive profitability, and enhance operational effectiveness across your portfolio by leveraging a continuously expanding suite of technologically advanced products and services.
You’re excited about this opportunity because you will…
- Take care of your own restaurant portfolio.
- Be responsible for the overall restaurant relationship post-onboarding, which includes:
- Contact restaurant partners via phone.
- Provide after-sales support to improve our merchants' performance.
- Build strong client relationships, through regular communication.
- Report on the status of accounts.
- Promote new services and marketing campaigns to existing partners.
- Act as a key communicator between our operations and restaurant partners.
- Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
- Fluent in English (Maltese is an asset)
- +3 years experience in Key Account, Supplier, or Vendor Management
- Understanding of sales principles and ability to deliver excellent partner experience
- Strong (verbal and written) communication skills with an ability to build relationships
- Good time-management skills with a problem-solving attitude
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience
- High sense of ownership and proactivity
- Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
- Advanced Microsoft Excel / Google Sheets knowledge
- Driving license (full and clean)
It’s even a plus if you have…
- Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
- Experience from working with a CRM system
- Experience with content creation, editing, or marketing
- Experience with Google Workspace
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
Please note that we unfortunately cannot offer relocation support at this moment in time so will only consider candidates that are already based in Malta who have a strong understanding of the local Maltese market.
