Key Account Manager Showlead (Pharmapack)

The Role

As a member of our pharma global team in our Amsterdam office, the Key Account Manager is responsible for managing, developing and maintaining strategic long-term trusting relationships with high volume clients.

The Key Account Manager role requires a manager experienced in working at a strategic level who can assume full responsibility and accountability for their area of the business.

Alongside managing a strategically important group of clients, you are also responsible for managing commercial revenues and sales efforts for our Pharmapack event within our Pharma Portfolio.

As you will be responsible for a rapidly growing area of the business, This role requires you to be resilient and forward-thinking individual capable of problem-solving, decision-making, facilitating change and working with a team that delivers against strategic objectives.

Job Summary/Responsibilities

Key Account Manager:

• Develop and maintain strategic long-term trusting relationships.
• Study and understand key clients’ needs and requirements.
• Determine how to best meet the needs and requirements of our clients while protecting company interests.
• Expand relationships with existing clients through (re)negotiations and proposals.
• Perform client outreach and campaigning to secure sales and partnerships.
• International travel to meet customers and attend trade shows.

Show Lead :

• Work with the team to deliver on yearly sales plan together with key stakeholders (Brand, Content, Sponsorship and Marketing) and update sales plan where needed throughout the year.
• Conduct market research and analysis to create detailed sales plans on commercial opportunities.
• Develop a good understanding of the competitive local market; understanding and staying current on trends impacting clients and customers and develops strategies to capitalize commercial growth.
• Build and maintain profitable partnerships with internal key stakeholders such as Brand, Marketing, and Digital. Participate in regular meetings to update stakeholders.
• Work with Marketing and SalesOps to develop appropriate lead gen campaigns aimed at achieving sales targets.
• Monitor performance of commercial activities using key metrics and prepare reports for senior management.
• Assist in setting financial targets and budget development while monitoring results against set targets (weekly sales report, monthly tracker, Salesforce dashboards, etc.).
• Prepare and deliver progress reports to internal and external stakeholders.
• Take lead in debt collection meetings where appropriate.
• Work with Brand, SalesOps and OBP team to ensure timely set up of future event editions in the relevant systems and enable smooth rebooking processes.

Qualities needed for the role

• The Key Account Manager should be prepared to go the extra mile in every aspect of their work, to be proactive and to anticipate the needs of their internal and external customers.
• As a Key Account Manager, you will be motivated to understand the benefits of the products and customers you are working with and to further discover business opportunities.
• Working within a matrix environment, the Key Account Manager with Show Lead responsibilities must be a team player and have the ability to build relationships across a diverse range of cultures.

Qualities needed for cultural fit

• Solution oriented and customer focused.
• Demonstrate leaderships skills, within a culture of seeking to understand customers, business partners and sales agents as well as colleagues.
• Ability to interact professionally with people from diverse cultures at all levels within the business and across its client base.
   

Skills required

• Established career in exhibitions, B2B media and/or digital sales, preferably with an international organization.
• Proven track record of delivering strong sales growth while consistently exceeding revenue targets.
• Solid knowledge of performance reporting and financial/ budgeting processes.
• Proven experience in managing relationships with key clients.
• Commercial awareness partnered with a strategic mindset.
• Excellent organizational and communication skills.
• Ability to identify new business opportunities and able to share these at senior level.
• Ability to maintain accurate and timely detailed (sales) reporting.
• Strong interpersonal skills, confident, elevated level of enthusiasm and able to work in a matrix organization.
• University Bachelor’s Degree qualification (2:2 or higher).
   

Desired

• Candidates must be eligible to work in the country for which they are applying.
• Language skills: fluent English speaking, reading, and writing.
• Initiative – proactive and able to work independently as well as in a team.
• Enthusiasm and a collaborative mind set.
• Determination and drive to succeed.
• Goal-oriented.
• Time management with an ability to multi-task and attention to details.
• Experience using Salesforce.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com 

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 24 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Get three for one: A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Stay well: Use FiscFree to purchase a gym subscription or a new bike with tax benefits.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.  At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.  

See how Informa handles your personal data when you apply for a job here.