We seek a meticulous Corporate Retention Associate/ Key Account Manager to support our corporate clients. This role is responsible for developing and maintaining Reliance Health’s relationships with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues
Responsibilities
- Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have.
- Assist corporate clients in onboarding and navigating our system and the healthcare system in general.
- Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur.
- Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc. that will lead to a better experience for corporate clients.
- Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
- Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly
Requirements
- B.Sc./HND degree Bachelor’s degree or equivalent.
- Strong written and spoken communication skills.
- Strong analytical thinking skills
- Ability to work in a team and collaborate with various individuals.
- Strong interest in developing a career in a client-focused role.
- Sales/Customer Success/Client Relations experience are added advantages.
- Bilingual in French and English (which is our global company language)
Benefits
- Join a market leader within the Insurance space
- Unlimited leave days
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance
