The Role
Key Account Manager will be overseeing the relationship of the important customers both Multinational and Local Companies. You will be responsible for obtaining and maintaining the long term key customers by comprehending their requirements and challenges.
The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify customer’s business needs to approach our company’s products, services and solutions.
Key Responsibilities
• Develop good working relationships with key customers to enhance customer satisfaction and retention
• Provide services to the customers through face to face visits, accounts review and reporting, product forums, and other activities that may be deemed necessary
• Develop business strategies that benefit both the company and the clients and ensure a deep understanding of their business needs
• Manage annual contract negotiations
• Develop, execute and refine customers experience strategy for the team to ensure it can meet the business objectives of revenue growth, client acquisition & customer satisfaction
Essential Qualifications, Skills and Experience
• Bachelor Degree with at least 5 years experience in Account Management
• Strong negotiation skills at senior levels, including Managing Directors and CEOs of small businesses to Corporate
• Prior experience at representing an organization and solid presentation and public speaking skills
• Good English Communication skills (TOEIC Score at least 600 or equivalent)
• Good interpersonal skills, excellent communicator, strong in organization and creating teamwork, good facilitator, consensus builder, and able to manage conflict
‘Our SEEK’
At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we execute with excellence and achieve great results
• Future: we think and act for the long term
About SEEKSEEK’s portfolio of diverse businesses, which includes Jobstreet and JobsDB in Asia, make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.Life at SEEKSEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Place to Work 2023 In Tech (third year in a row). In Malaysia, where SEEK’s Asia HQ is located, we received four accolades at the TalentCorp Life at Work Awards 2023, including first runner-up for Best International Organisation and champion for Best CHRO. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.
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