Key Account Manager

Responsibilities

• Maintain and develop business with all Key Accounts
• Overview GM development of Key Accounts and target customers
• Established SOP jointly with counterpart and follow shipments accordingly
• Provide solutions to customer to ensure service quality
• Liaise with internal and external parties to ensure smooth operations
• Set and monitor KPI
• Analyze the KPI generated and generate proposal to optimize the current flow / procedure
• Present KPI to customer during service review (monthly/ quarterly/ yearly)
• Provide quotation, tenders, implement BCP
• Provide implementation plan and implementation packages for new clients
• Handle customer’s ad hoc enquires

Requirements

• Minimum 5-8 years' solid experience in both air & sea freight services with at least 3 years' experience in key account management or sales in 3PL
• Preferred to have account management experiences with fashion and retailing customers, even thought is not mandatory
• Strong communication and interpersonal skills, dynamic and customer driven, work independent, responsible and mature
• Excellent command both English and Mandarin
• Strong interpersonal skills and be flexible to change
• Available to travel if required
• Problem solving oriented
• Service minded with good commercial sense.
• Have the drive to perform business development with the current and appointed customers
• Proficient in MS office