What you'll be doing:
- Driving and managing growth of our current venues by improving venue performance with strong analysis and high-level consultation.
- Building long-term retail/restaurant relationships post-onboarding, and being the key communicator between our operations and most important retail/restaurant partners.
- Cooperating with a wide range of departments to make sure our partners are successful on Wolt.
- Using data to help optimize venue performance by improving key metrics.
- Perform frequent quality and satisfaction checks to ensure service standards.
- Conducting renegotiations with our top accounts.
- Working closely together with the marketing team to plan and execute campaigns together with retail/restaurant partners.
- Being the team lead for the local Account Management team
- Setting KPIs for the local Account management Team and providing performance feedback.
- Creating a positive work environment that enables the team to develop.
- Leading by example in terms of demonstrating Wolt values and behaviours.
- Solid experience from a previous key account management role.
- Leadership skills developed in previous management positions.
- A positive ‘can do’ attitude, awesome self-motivation and the ability to get results.
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Experience from using analytics platforms or strong Excel skills.
- Structured, detailed and service-oriented.
- Experience from working with a CRM system is a plus.
- Fluent in German and English.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We offer an attractive salary starting at 45,000€ p.a. (40h/week) which is adjusted and increased depending on how well you go through the process.
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
